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Ski Patrol Dispatcher - Winter Seasonal

Date:  Nov 10, 2020

South Lake Tahoe, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Heavenly Ski Patrol's primary responsibility is to provide and promote a safe environment for our guests and employees as well as to provide exceptional guest service. Ski Patrol is responsible for executing essential guest service functions such as responding to medical emergencies on the mountain, transporting injured guests off the mountain to the appropriate facility, and general hill safety. Ski patrol is also responsible for enforcing safe skiing and riding practices and enforcement of the Skier's and Rider's Responsibility Code. Special circumstances include chairlift and gondola evacuation, avalanche control, and explosives handling. Other duties can be assigned as needed. Ski patrol is a highly visible role on the mountain with a great deal of guest interaction.


Patrol Dispatchers responsibilities include, but are not limited to:

  • Dispatch ski patrollers and mountain safety to emergency and non-emergency events 
  • Effectively communicate with all departments and relay essential information
  • Present excellent customer service to all guests as well as a positive attitude and assistance to all resort employees
  • Act as communications center for department via radio and phone in order to monitor and coordinate daily activities, and emergency responses. Monitor all patrol radio communication to keep up to date on activities and to dispatch calls and messages
  • Communicate with outside entities, i.e. other local ski areas, county dispatch, and air ambulances
  • Ensuring accurate completion of all guest-related Enablon entries
  • Prepare, update and maintain various reports such as daily response logs, snowmobile usage logs, and ambulance call logs
  • Work in a flexible and adaptable manner in order to assist in and complete all tasks
  • Perform various clerical tasks related to department operations
  • Assist in training new employees and crossing train co-workers
  • Continuing on the job training



  • Strong computer skills (Microsoft Office and Web-Based Programs)
  • Strong verbal and written communication skills
  • Ability to learn a wide variety of information about department operations quickly
  • Ability to make decisions quickly and calmly in emergency situations
  • Able to multi-task in an effective manner
  • Knowledge of Heavenly trails and lifts (Preferred)
  • Ability to walk to and from on hill dispatch office on snowy uneven terrain in winter like conditions
  • Must be able to speak, read, and write in fluent English 


Benefits include: 

  • Free Ski passes for employees and dependents 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food, gear and mountain shuttles 
  • Discounted bike haul & golf 
  • Medical, Dental, and Vision plans (full-time positions) 
  • 401(k) Retirement Plan 
  • Excellent training and professional development


If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 261747

Nearest Major Market: Sacramento