Loading...
Share this Job

Reservations Team Lead - Full Time - Year Round - Work from Home/Heavenly

Date:  Nov 21, 2020
Location: 

South Lake Tahoe, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

The Reservations Lead Agent assists in the daily supervision and operations of the Reservation’s call center.   Facilitates the successful operation of the department’s functions by managing call volume, providing assistance to onsite and work from home agents, handling guest issues, and working with both internal and external departments to provide an Experience of a Lifetime to our guests.

 

Responsibilities:

 

  • Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
  • Manage call volume to achieve departmental goals including assisting agents, communicating with backup resources, and taking backup calls while following an established sales script to convert bookings.
  • Communicate with guests, employees, and other departments in a positive, productive and efficient manner.
  • Support agents through coaching and training to increase knowledge and performance.
  • Provide feedback to management regarding both positive and negative issues impacting department performance.
  • Inspire trust and build strong relationships across business units such as Front Desks, Guest Services, Mountain Operations (Ski School, VRR, Ticket Office), Call Centers (ISD,IED, Online), Travel Services, the Training Department and third party vendors.

 

Job Qualifications:

 

  • Call center, hospitality ot sales experience
  • Valid drivers license
  • Data entry experience
  • Proficient in MS Office Suite
  • Excellent command of the English language, both written and spoken
  • Must be able to work on the phone and computer for long periods of time.
  • Flexible schedule, exceptional time management and attention to detail.
  • High level of interpersonal communication and a focus on customer service skills.
  • The ability to multitask

 

Preferred Skills:

 

  • College degree
  • Previous supervisory experience
  • Experience with property management software - Tour Partner & RPOS

 

 

 

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 241670


Nearest Major Market: Sacramento