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Front Desk Concierge, Zalanta - Winter Seasonal - Heavenly Mountain Resort

Date: Dec 5, 2018

Location: South Lake Tahoe, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

The Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints. Agents also are responsible for all HOA work including but not limited too common area and corridors upkeep and cleaning, pool monitoring and cleaning, and service to homeowners and their guest who are a part of the HOA at Zalanta

 

Responsibilities include (but are not limited to):

  • Welcomes guests in a warm, friendly, prompt, and professional manner
  • Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
  • Up-sell rooms when possible to maximize lodging revenue
  • Utilize all guest notes to provide preferences on accommodations and services
  • Follow proper cash handling procedures outlined in the bank contract and training manual
  • Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
  • Assist at other front desk agents, and internal and external departments as necessary
  • Responsible for all HOA work including but not limited too common area and corridors upkeep and cleaning, pool monitoring and cleaning, and service to homeowners and their guest who are apart of the HOA at Zalanta
  • Handle confidential and guest information with the highest degree of integrity
  • Ensure the area is maintained in an organized manner and kept cleaned every shift.  (i.e. entrance, lobby, front desk, back office, storage closets)
  • Complete all administrative paperwork in a timely and accurate manner
  • At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members
  • Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
  • Utilize all guest profiles to personalize the guest experience and provide preferences on accommodations and services
  • Answer the phone according to brand and resort standards
  • Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
  • Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
  • Anticipate guest' needs, respond promptly and acknowledge all guests
  • Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
  • Notifies manager or lead if any equipment is broken or supplies are running low
  • Practices safe work habits in all types of duties and with all equipment
  • Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
  • Complies with all Resort policies, procedures and standards of operation

    Qualifications:

 

  • Must be able to work for the entire season – required
  • Must be a team player
  • High School Diploma or Equivalent - required
  • At least 1 year of experience in guest service - required
  • Previous experience working front desk - preferred

    Good English communication skills - required 

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 159853


Nearest Major Market: Sacramento