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Base Area Operations Lead

Date:  Nov 17, 2022
Location: 

South Lake Tahoe, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Winter Seasonal 2022/2023

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Summary

The Base Area Operator Lead is responsible for creating a warm and welcoming first impression to our guests by delivering a safe, efficient, and engaging parking experience. The position oversees daily parking operations while offering expert advice regarding resort information, directions, and product knowledge. The Base Area Operator Lead is present for the duration of mountain operations, maintaining the consistency and efficiency of the parking lot, and serves as a supportive presence for departing guests. We are the first and last impression and fully committed to elevating the Experience of a Lifetime!

 

Job Specifications:  

  • Starting Wage:  $21 / hour
  • Shift & Schedule Availability:  Full Time and Part Time
  • Skill Level: Intermediate, Advanced  

 

Essential Job Responsibilities include (but are not limited to):

  • Become knowledgeable about the resort, location specifics, events, and activities in order to answer guest inquiries.
  • Create and exemplify a fun and professional work experience while communicating in a courteous and respectful manner
  • Lead and motivate team members – inspire a culture of safety, professionalism and fun!
  • Work with Base Area Operations Team Lead to ensure consistent staffing of parking attendants
  • Adapt to rapidly changing operations and changes in business volume.
  • Ability to handle high volumes of customer interaction while delivering an exceptional parking experience.
    Adhere to and enforce all parking policies, procedures, and safety regulations. 
  • Monitor and multi-task to keep all traffic flowing safely both in and out of the parking lots.
  • Process payment transactions for parking charges; includes reconciling the balances, performing opening/closing duties, and maintaining all SOX compliance.
  • Resolve guest parking problems with the highest level of care.
  • Uphold all company/department policies & procedures.
  • Maintain a clean, well groomed, and professional appearance as frontline staff.
  • Participate in resort, departmental trainings, and development courses to better enhance the guest experience.
  • Take initiative to perform duties which facilitate operations.

 

Requirements:

  • High school diploma or equivalent
  • Valid US Driver's License

  • Able to remain stationary for long periods of time;
  • Able to work in all weather conditions including snow and sunshine;
  • Able to work flexible shifts including all weekends and holidays.
  • Previous experience in Guest Services at Vail Resorts preferred
  • Ability to communicate fluently and effectively in English
  • Ability to develop a quick rapport with guests
  • Ability to stay calm in stressful situations and remain focused, engaged in both slow and fast-paced environments
  • Ability to execute required responsibilities in an unsupervised environment

 

Preferred Qualifications:

  • Basic knowledge of computers and mobile devices
  • Fun, outgoing, and engaging personality traits
  • Experienced and/or conversational in a foreign language
  • 1 year or more Guest Service experience
  • 1 year cash handling experience

 

 

The budgeted range starts at $21.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 490836


Nearest Major Market: Sacramento