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Supervisor - Patagonia - Full Time and Part Time - Summer Seasonal


Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Summer Seasonal 2020

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Applications are still being accepted in anticipation of opening our resorts for the summer season, contingent on our ability to resume operations.



As a Store Supervisor, you represent your store’s leadership team on a daily basis.  You are responsible for fulfilling manager-on-duty tasks when scheduled, and for maintaining store operations and company expectations.  Join the Vail Resorts Retail leadership team, and impact the success of your store by driving goals, managing team expectations, and ensuring each guest has a world-class experience while in your store!  Enjoy perks such as a Free Epic Pass for yourself and your dependents (which currently includes full access to free mountain activities, gondola/chairlift rides, discounted employee golf rates, and more!), specific retail-team discounts, resort restaurant discounts, free in-resort leadership classes, career development opportunities, and more!


Responsibilities include (but are not limited to):

  • Fulfill manager-on-duty responsibilities when scheduled
  • Assist in maintaining and administering operational expectations by following company policies and guidelines
  • Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store or Regional Manager
  • Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
  • Maintain all company paperwork according to policies and standards
  • Assist in monitoring and controlling daily operational budgets including payroll
  • Assist in onboarding and training of new employees in POS, product knowledge, guest service, and sales
  • Assist Store Manager in communicating company values and goals to the employees
  • Manage inventory control and meet or exceed inventory goals
  • Enforce company cash handling and other Loss Prevention policies and procedures
  • Remain current on new industry products and trends; demonstrate knowledge of products
  • Be energetic, motivated and possess the ability to multi task
  • Communicate ideas or issues with the Store Manager



  • Fast-paced, fun and social environment
  • Ski pass provided valid at any of Vail Resort properties worldwide
  • Significant retail, rental and food/beverage discounts
  • Centrally located in South Lake Tahoe at the Heavenly Village Gondola
  • On bus line and walking distance from transit center



  • 1-2 years of previous retail sales experience - Required
  • Manaegement/supervisory experince - Preferred
  • Previous snow sport industry experience - Preferred
  • Maintain a working knowledge of products and trends within the industry
  •  Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
  • Commitment to exceptional customer service - required
  • Ability to effectively work with a team and contribute to a positive work environment through Cooperative and Professioanal interactions with both co-workers and guests. 
  • Proficency in Microsoft Office applications - required
  • Ability to lift 40lbs - required
  • Excellent organizational skills and attention to detail
  • Desire to understand and follow both Vail's and Patagonia's  environmental principles - highly preferred


Full & Part Time Scheduling Requirements: 

  • Full-time: 32 or more hours a week on average 
  • Part-time: minimum of 3 shifts a week (Saturday required), 20-30 hours a week on average 
  • Ability to work a flexible schedule; including but not limited to 1 night shift, 1 weekend weekend shift and all holidays – required




If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 211110