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Reservations Agent - Winter Seasonal

Date:  Jan 12, 2022

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Winter Seasonal 2021/2022

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Join us now and receive an end-of-season bonus of $2/hour for every hour worked!


Job Summary

The Ski & Ride School Reservation Agent handles multiple calls for Ski & Ride School, provides high level customer service, and books, changes & cancels Ski & Ride School lesson reservations.


Job Responsibilities

  • Be able to provide detailed information for all Ski & Ride School products with 100% accuracy
  • Efficiently and accurately process ski & ride school reservations, changes and cancellations
  • Make suitable product recommendations to meet guest needs and business objectives.
  • Handle high volumes of customer interaction while delivering exceptional service
  • Conduct his or herself professionally while speaking to guests over the phone.


Job Requirements 

  • Exceptional customer service skills
  • Extensive knowledge of all Ski and Ride School products, policies, and procedures
  • Prior knowledge of computer basics and the ability to quickly learn RPOS and Guest Connect computer systems
  • Required to work holidays and weekends.
  • Ability to speak, read, write, and communicate clearly in English



  • High School Diploma or GED
  • Fluency and ability to communicate in Spanish is highly desired



If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 398569