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Reservations Agent - $17 per hour

Date:  Sep 21, 2022

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round (10-month)

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 


Join us to create your Experience of a Lifetime!


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Job Summary

The Ski & Ride School Reservation Agent handles multiple calls for Ski & Ride School, provides high level customer service, and books, changes & cancels Ski & Ride School lesson reservations.


Job Specifications: 

  • Starting Wage: $17 per hour
  • Effective October 2022 minimum wage will be increased to $20 per hour. 
  • Shift & Schedule Availability: Full Time
  • Skill Level: Entry


Job Responsibilities

  • Be able to provide detailed information for all Ski & Ride School products with 100% accuracy
  • Efficiently and accurately process ski & ride school reservations, changes and cancellations
  • Make suitable product recommendations to meet guest needs and business objectives.
  • Handle high volumes of customer interaction while delivering exceptional service
  • Conduct his or herself professionally while speaking to guests over the phone.
  • Other duties as assigned


Job Requirements 

  • Exceptional customer service skills
  • Extensive knowledge of all Ski and Ride School products, policies, and procedures
  • Prior knowledge of computer basics and the ability to quickly learn RPOS and Guest Connect computer systems
  • Required to work holidays and weekends.
  • Ability to speak, read, write, and communicate clearly in English



  • High School Diploma or GED
  • Fluency and ability to communicate in Spanish is highly desired



The budgeted range starts at 17.00.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 471387