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Ski & Ride School Training Manager

Date:  Jun 23, 2022

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Winter Seasonal 2022/2023

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19.


Job Specifications:

  • Housing: Not available
  • Outlet: Heavenly
  • Shift Availability: Winter Seasonal / Full Time


Job Summary:

Responsible for the creation, administration and quality of the training program for Heavenly Mountain Resort Ski & Ride School. Expected to design, publish, and manage the training curriculum, support our school website, training materials/tools, and calendars. Supports a positive employee culture based in creating and supporting developmentally minded progressive individuals and teams. Support the daily operations during peak seasons or as needs arise. Works with other Vail Resorts peer(s) to manage, facilitate and assure the quality of centralized training between the Schools. This role is a key leadership role within the Ski and Ride School at Heavenly Mountain Resort, and will contribute to the strategic and operational direction of the leadership team.



Job Responsibilities:

  • Lead and or coordinate quality and engaging professional development and certification training/education for all disciplines (ski, snowboard, freeride big mountain, adaptive etc).
  • Lead and coordinate quality and engaging training that explores how to create an effective learning environment for all age groups and disciplines as outlined above.
  • Lead and coordinate quality and engaging training on providing unparalleled guest service.
  • Lead and coordinate quality and engaging training for teaching children for both the Children’s and the Adult/Private Lesson Ski and Ride School.
  • Lead and coordinate quality and engaging training on technical skills, teaching skills, and people skills per the PSIA-AASI national standards.
  • Create engaging strategies for incorporating risk awareness and safety at all levels of training, including how to coach risk awareness and safety to students.
  • Create, lead, coordinate and drive virtual and online training to support the above.
  • Assist in the publishing of all written training materials/tools. E.g. teaching handbooks, Private Lesson Guidebook, all hiring materials, etc.
  • Design, orchestrate, and facilitate Trainer's Training.
  • Continuously evaluate effectiveness of training content and methods from a guest and employee perspective to ensure exceptional guest experience and relevance to established performance criteria.
  • Work with Health and Safety to develop and implement safety measures to improve overall safety of instructors and guests, including education and implementation of SAFTEY BUSINESS PLANS and associated tactics.
  • Work with the Skier Services Director and SRS Senior Managers/Managers and Supervisors to guide and facilitate the direction, culture and quality of the Ski & Snowboard Ride School.
  • Work with PSIA-AASI on behalf of the School and its employees, including scheduling and hosting exams and clinics, tracking exam passes, etc. at Heavenly. Maintain contacts with external presenter/trainers and develop/search for new presenters to deliver trainings. Book dates, negotiate fees, arrange venues, handle logistics, A/V, etc. Assist with the development and management of Ski and Ride School training budget according to corporate guidelines.
  • Collaborate with the hiring team to coordinate hiring and onboarding of instructors.
  • Communicate with newly hired instructors to coordinate their pre-season and early-season obligations and to create a culture of belonging in the Heavenly Ski and Ride School. 
  • Help foster positive culture and morale across the School.
  • Be a role model for excellence in training, coaching, leading and communicating.
  • Engage in other duties as assigned.
  • Lead new-hire training that is educational, inspiring, and fun for participants and trainers alike.
  • Other duties as assigned.


Job Qualifications:


  • High school diploma
  • 5+ years of experience as a ski and/or snowboard instructor & trainer
  • PSIA/AASI Clinic leader/examiner or above
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Fluent in written & spoken English
  • Exceptional communication skills
  • Exceptional organizational abilities
  • Strong leadership presence and impact


  • Previous supervisory/management experience
  • Public speaking experience


Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  

  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 

  • 401(k) Retirement Plan  

  • Employee Assistance Program 

  • Excellent training and professional development 

  • Referral Program 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 

  • Free ski passes for dependents 

  • Critical Illness and Accident plans 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 438347