IT Supervisor

Date:  Apr 5, 2024

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Specifications

  • Outlet: Heavenly
  • Shift & Schedule Availability: Year Round / Full Time
  • The budgeted range starts at $67,500 - $83,730.  Actual pay will be adjusted based on experience.

Job Summary:

Come help tackle IT challenges in a high energy, fast paced environment by becoming an Information Technology Supervisor for Vail resorts. This is an outstanding opportunity for a hand’s-on leader who can manage, support, and provide training to infrastructure technology staff.

The work environment requires a positive, upbeat, innovative, and energetic attitude. Successful candidates will have a desire to make a difference and will be a champion for the needs of their staff. If you are an experienced problem solver with a background in IT infrastructure that understands the importance of development, leadership, community, and having fun then you could thrive in this role.


Job Responsibilities:

  • Maintain a positive attitude while solving IT challenges, enjoying the benefits of working for a ski company and having fun in a manner that encourages coworkers to do the same.
  • Lead a small team of technology professionals in an effort to accomplish goals and encourage continuous growth and development.
  • Coordinate support for the local resort, managing to established service levels and coordinating with local business leaders.
  • Demonstrate ownership of enterprise infrastructure technology environment by maintaining asset inventory, conducting preventative maintenance, and ensuring accuracy of documentation.
  • Suggest and support implementation of new ideas for improving user support and the guest experience.


Job Requirements:

  • Positive, enthusiastic, and friendly.
  • Solution oriented with desire to learn new skills.
  • In-depth knowledge of infrastructure support needs within an enterprise environment, with a focus on enterprise systems. Ski industry knowledge preferred.
  • Able to demonstrate a people-first mentality when leading the team, tapping into employees' passions and helping to shape their development within the company.
  • Able to form strong partnerships with business leaders
  • The ability to develop basic project plans, understanding project requirements, ensuring vendor engagement, ensuring cross-functional teams meet deadlines, and reporting on progress.
  • Ability to sit and stand for long periods of time.
  • Able to move 50 lbs (with assistance if needed).
  • Should be able to work a schedule that can include weekends, holidays, and on-call shifts.
  • Ability to ski or snowboard at intermediate level, or desire to learn.
  • Valid US driver’s license
  • CompTIA A+ certification is required within 12 months of hire date



The expected pay range is $67,500 - $83,730. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  500004
Reference Date: 02/05/2024 
Job Code Function: IT Support