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Guest Service Agent, Lakeland Village - Heavenly Mountain Resort - Summer Seasonal

Date: Jul 11, 2019

Location: Heavenly, CA, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

 

The Guest Service Agent will maintain guest and homeowner satisfaction through excellent customer service.  Responsible for daily guest service operations including bell service, responding to guest calls and also on-site event support

 

Other responsibilities include, but are not limited to:

  • Preserve quality of Homeowner and Guest experiences
  • Consistent and accurate communication with Housekeeping department
  • Reporting and following up on all guest issues & maintenance requests
  • Concierge Duties
  • Support Event functions as needed
  • Assist Management as need
  • Other duties as assigned
     Requirements:
  • Fluent English - required 
  • High School Diploma or Equivalent - required
  • Able to work weekends and holidays - required
  • Previous customer service experience - preferred
  • Must be a team player, enthusiastic, willing to learn, have great people skills - required
  • Must be organized and able to multi-task, be patient and well mannered - required  
  • Microsoft Office, Xcel, Word and other Basic Office Skills - required
  • Must be able to multitask and work in a team atmosphere – required
  • Must be able to talk on the telephone for extended periods of time – required

If you want to obtain your summer Experience of a Lifetime, you’ve found your perfect match at Heavenly. With a massive mountain full of thrilling activities, adventure and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain Canopy Tours to mouthwatering Smokehouse cuisine, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique Epic experience. www.vailresortscareers.com

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 168233