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Assistant Store Manager

Date:  Jun 14, 2022

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19.

Job Specifications:

  • Housing: Not available
  • Outlet: Heavenly Sports / Heavenly's California Main Lodge
  • Schedule & Shift Availability: Year Round / Full Time 


Heavenly Sports is located off Ski Run Blvd at Heavenly’s California Main Lodge in South Lake Tahoe. This lodge has an onsite employee center, employee parking lot, and shuttle access from Transit Center and Employee Housing. The building has lift access on site and is shared with other departments such as Food and Beverage, Rental, Ski School, as well as Ticket/Pass Sales. We work in a high-volume, two-story store which carries ski and snowboard hardgoods, apparel and accessories. We have a seasonal team of 10-20 experienced boot fitters and sales associate with a high retention rate. Our average customers are both employees and guests. Our team enjoys our flexible schedule allowing for ski/ride breaks and store hours that reflect the mountain’s hours of operations.


Job Summary:

The role of the Assistant Store Manager is to assist in leading sales, staff, operational and merchandising functions of the store to maximize profitability, efficiency and both employee and guest experience. This position is full-time year-round.


Job Responsibilities:

  • Role-model and administer company policies and guidelines.
  • Assess status of the sales floor and employees; Ability to proactively adjust as needed.
  • Maintain a professional standard of merchandising and guest service to generate sales.
  • Provide training resources in POS, product knowledge, guest service, resort information, and sales (GUIDE Technique).
  • Remain current on new industry products and trends; Demonstrate knowledge of products.
  • Manage inventory controls; meet or exceed inventory goals by enforcing loss prevention policies.
  • Communicate ideas and opportunities with Store Manager, external partners and supporting leadership.
  • Enforce company health and safety guidelines.
  • Share time and labor responsibilities with Store Manager.
  • Recruit, hire, train, coach and retain quality core staff.
  • Conduct performance appraisals for and coach development of staff on a regular basis.
  • Other duties as assigned.


Job Qualifications:

  • Ability to communicate frequently with co-workers and guests in spoken and written English required.
  • Basic computer literacy such as Microsoft Office applications required.
  • Previous retail/hospitality experience preferred
  • Understanding of industry products and trends preferred
  • Familiarity with rental/retail POS system preferred


Job Benefits:

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.


Requisition ID 443567