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Assistant Manager of Security

Date:  May 4, 2022

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Job Summary

The Assistant Manager will work with Security Managers and Leadership Team to plan, development and execute the overall operational training efforts for the department. They will also provide activity area operational coverage, and Manager on Duty (MOD) and other administrative duties as needed. The Assistant Manager will work with other departments to implement activities operating procedures; ensuring exceptional service/experience delivery, service recovery, and overall safe operation of activities while working in the operation


Job Responsibilities

  • In conjunction with department Managers, maintain the training programs for staff related to guest service, daily operations, and emergency response that meet all applicable codes and regulations.
  • Collect and organize training assessments of front line staff including all documentation. Work with the coordinator/specialist to update and organize employee training files.
  • Guide and promote safety practices in all areas, also responsible for assisting with ongoing training in all areas.
  • Responsible for guest and employee safety and guest safety including compliance with state, federal, and industry regulatory operating requirements (ie. USFS, OSHA, ANSI, ASTM, ACCT, IAAPA, etc.)
  • Support Managers and Team Leads in incident/accident investigations.
  • Work with their Leadership and Activity Maintenance Teams, Patrol/Medics, Lift Operations, and other key departments to keep our facilities and equipment maintained and in safe working order and to develop a positive working environment.
  • Work with Team Leads to conduct and document progressive coaching and discipline conversations with staff according to protocol.
  • Ensure employee matters are handled appropriately in a timely manner in the department by working with PeopleConnect and/or local Employee Relations representative.
  • Assisting with the coordination of audits through key channels inside and outside the organization. (i.e. H&S, Legal, Third Party Inspector, etc.)
  • Other duties as assigned


Job Requirements

  • High School or Equivalent; Post-Secondary Education Preferred
  • Guest Service; Outdoor/Labor Intensive Work
  • Min. 2 Years previous Leadership experience in a dynamic operational setting
  • Valid Driver's License
  • MS office proficiency
  • Fluent English; Spanish Helpful
  • Staff management, guest service recovery, time and labor, scheduling, working at height, adhere to grooming standards
  • Leading emergency response, small equipment operation, experience in a leadership role relating to the outdoor recreation, amusement, or hospitality operations industries.


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 434217