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Assistant Manager - North Face Cecil's


Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Job Type: Full Time

Job Classification: Year Round

Location: Heavenly


Job Summary: 

The North Face is a quintessential element to your mountain vacation.  Stop here and gear up for your day hiking around Epic Discovery, a day at the beach or an evening at the concerts.  The North Face is athlete tested and approved, our gear is built for all and built to last!  You can’t miss us in the Heavenly Village at the Cecil's Plaza. 


The Assistant Manager assists the Store Manager to achieve store productivity goals, analyze store metrics and KPIs and drive sales goals through successful employee engagement and customer satisfaction.


Job Responsibilities: 

  • Hire, train, coach, payroll and schedule staff
  • Take a lead on the retention of quality core staff
  • Conduct performance appraisals for and develop staff
  • Generate sales, demonstrate and maintain a professional standard of guest service
  • Role model and administer company policies and guidelines
  • Enforce company cash handling procedures and other loss prevention policies
  • Provide training resources for the Point of Sale system, product knowledge, guest service, resort information, and sales
  • Remain current on industry products and trends
  • Maintain all company paperwork according to policies and standards
  • Evaluate sales trends and create methods for sales growth
  • Manage inventory control and meet or exceed inventory goals
  • Manage operational budget
  • Communicate ideas or issues with the Regional Manager
  • Other duties as required


Job Requirements:


  • Supervisory experience in a retail environment
  • High school diploma or equivalent
  • People Management experience
  • Excellent English communication, organization and administration abilities
  • Energetic, motivated and an ability to multi-task


  • At least 3 years in the Retail Industry
  • Previous snow sport industry experience



If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 210188