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Assistant Manager- Guest Owner Relations

Date:  Dec 29, 2020

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 



Job Summary

The assistant manager will report directly to the General Manager regarding all home owner communication. The primary function will be the first point of contact as a direct homeowner relations expert. The position requires a high level of communications skills and abilities in both written and verbal communication. The assistant manager will be an administrative role assisting GM and other dept. managers/stakeholders in ensuring owner confidence with Heavenly lodging


Job Responsibilities

  • Assist GM in all homeowner communications as first point of contact-primary function
  • Assist GM in all communications necessary from the GM office-including guest communication
  • Organize all homeowner files and account information Answer phones and respond to emails from homeowners
  • Produce excellent verbal and written communications to all owners
  • Prepare and distribute a periodic homeowner newsletter via email
  • Keep all dept. stakeholders abreast of all information regarding owner units and other important information
  • Responsible for inspecting owner properties before owner arrivals and communicating found issues/concerns with housekeeping and maintenance departments
  • Scheduling contractors and other outside vendor work for owners
  • Assist in running month end reports for all billing, warranty and revenue accounts for each owner
  • Assist in onboarding/off boarding owner properties to/from rental program
  • Assisting owners with their scheduled dates of use for their condo


Job Requirements:

  • Bachelor’s degree or Associate degree
  • At least 2 years administrative work experience
  • 1 year of supervisory experience
  • Proficient in Microsoft Office, Outlook
  • Excellent communication skills written and verbal
  • Must have valid driver’s license


If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 269447