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Assistant Housekeeping Manager, Heavenly

Date:  Apr 2, 2021

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


The Assistant Housekeeping Manager leads the Housekeeping Department and services at and services at Lakeland Village at Heavenly.  As a premier lakefront property, Lakeland offers 19 acres of mountainside woodlands and stunning views of the lake and the Sierras, all less than a mile from Heavenly Resort.


Job Summary

The Assistant Housekeeping Manager is a brave, ambitious, and passionate leader who provides oversight and leadership of the Housekeeping Operations through their direct reports. We provide Epic Service by creating memorable moments and emotional connections with the team, homeowners and guests.  The manager will also closely collaborate with supporting departments including Front Desk, Maintenance, Reservations, Resorts Sales and Revenue Management as well as the Resort HOA and the Developers.  The manager is responsible for assisting with the day-to-day leadership of the Housekeeping Department and its employees. This position is responsible for handling many of the administrative and operational duties of maintaining the Housekeeping Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Vail Resort standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the resort, which requires continuous visual inspection of guest rooms and public spaces.


Job Responsibilities

  • Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
  • Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
  • Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
  • Manage finances of housekeeping operations including budget, forecasts and inventory.
  • Provide staffing, training, counseling and performance reviews for the housekeeping department.
  • Ensure employees understand expectations and parameters.
  • Comply with all Resort policies, procedures and standards of operation.
  • Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
  • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
  • Perform any additional tasks or projects as required.
  • Supervise the linen inventory based on forecast CPOR
  • Supervise and review with the staff all the IQWare and IQTrack reports.
  • Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity.
  • Resolve escalated guest and owner complaints using service recovery skills and tools.

Job Requirements 

  • High school diploma
  • College degree
  • 2+ years’ experience in Supervisory/Management/Assistant Housekeeper role
  • Valid US Driver's License with acceptable driving record
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Advanced ability in English
  • Ability to communicate in Spanish
  • Good communication, organization, and time management skills
  • Lift weight from 25-50 lbs
  • May be required to work varying schedules to reflect the business needs of the property


If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 298869