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Assistant Executive Housekeeping Manager

Date: 
Location: 

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

Job Classification: Year Round

Job Type: Full Time

Location: Heavenly, CA

 

Job Summary

The Assistant Executive Housekeeping Manager is responsible for assisting with the day to day leadership of the housekeeping department and its employees. This position is responsible for handling many of the administrative and operational duties of maintaining the Housekeeping Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with DoubleTree standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public spaces

 

Job Responsibilities

  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
  • Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
  • Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
  • Manage finances of housekeeping operations including budget, forecasts and inventory.
  • Provide staffing, training, counseling and performance reviews for the housekeeping department.
  • Ensure employees understand expectations and parameters.
  • Comply with all Resort policies, procedures and standards of operation.
  • Ensure the Housekeeping Department leads the charge in regard to recycling
  • Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
  • Emphasize guest satisfaction -Market Metrix- during all departmental meetings and focus on continuous improvement.
  • Capital budget, perform any additional tasks or projects as required.
  • Supervise the linen inventory based on forecast CPOR
  • Supervise and review with the staff all the Hot Sos reports.
  • Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity.
  • Supervise the linen inventory based on forecast CPOR
  • Emphasize guest satisfaction-monitor/track Hilton SALT responses and market metrics areas.

 

Job Requirements

  • High school diploma
  • College degree
  • 2+ years’ experience in Supervisory/Management/Assistant Housekeeper role
  • Valid US Driver's License with acceptable driving record
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Advanced ability in English
  • Ability to communicate in Spanish
  • Good communication, organization, and time management skills
  • Lift weight from 25-50 lbs

 

 

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 201930