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General Manager - Food and Beverage - Winter Seasonal


Francestown, NH, US

Company:  Crotched Mountain
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Crotched Mountain is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All Crotched Mountain employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!


Join our Food and Beverage team as a General Manager at one of our Full Service or Quick Service Restaurant locations.This position is responsible for restaurant oversight and will ensure all F&B standards are upheld while providing an extraordinary dining experience. The General Manager is responsible for the day-to-day operations, employee management and financial performance of the restaurant. Responsible for the guest satisfaction, upholding standards, and financial performance of the food and beverage operation.


Job Responsibilities:

  • Ensure a high quality guest service experience by maintaining a high standard for overall appearance and cleanliness
  • Open and close assigned location including accurate cash handling procedures and completion of necessary daily financial paperwork
  • Follow all environmental health guidelines, ServSafe best practices and Vail Resorts safety standards
  • Maintain adequate inventory levels of all products according to business levels through accurate ordering
  • Participate in monthly inventory counts
  • Operate facilities at proper staffing levels to budget based on changing guest volume
  • Ensure facilities and employees have necessary tools and equipment to effectively do their jobs
  • Ensure that operations fully supports initiatives with corporate strategic partners by giving outstanding representation to their product.
  • Budgeting, Finance, and Inventory Control
  • Pro-actively manage location’s financial performance by monitoring financial reporting, participating in annual budget review process and monthly financial reviews
  • Develop, implement, and manage controls for labor, cost of sales and operational expenses to attain budgeted and forecasted contribution targets while maintaining high quality standards
  • Participate in forecasting and budgeting by review, analyzing and explaining variances in profit & loss statements
  • Perform billing and payroll, in a timely and accurate manner, including calculation of gratuity distribution
  • Routinely check product sales mix and work with the culinary team to create unique offerings within our budgeted COS targets
  • Consistently complete operational audits to ensure location is operating to standards


Leadership and Training:

  • Coordinate efforts of employees to ensure all company standards are being met
  • Schedule, hire and discipline all food and beverage staff.
  • Hold daily huddles, weekly staff meetings and training to uphold company and resort standards
  • Monitor staff performance through coaching, counseling, and progressive discipline
  • Define performance standards and continually work to provide an experience of a lifetime for our staff and guests
  • Form cohesive team encompassing all staff members
  • Hold staff accountable to Company standards including TIPS alcohol procedures, CA food handler’s certifications and all internal training requirements


  • Maintain consistent and meaningful communication with staff through meetings, emails and 1-on-1 conversations.
  • Collaborate and communicate with various internal departments and committees as deemed appropriate by manager and supervisor.
  • Verbally communicate, in a calm, positive demeanor, during the course of all functions with all location and resort employees.


Job Requirements

  • 3 years previous food and beverage management experience
  • ServSafe Certification (or ability to obtain within first 30 days of hire)
  • TIPS certification and Food Handler certification (or ability to obtain within 30 days of hire)
  • Intermediate computer skills with demonstrated proficiency with: Microsoft Office Suite, POS software, ordering software, Time & Labor software
  • Participative, lead by example management style with hands-on work ethic
  • Excellent communication and guest service skills
  • Ability to attend work in winter weather environment



Known for its Midnight Madness, Crotched Mountain offers skiers rides of a lifetime. Recognized among Boston skiers and riders as a place for amazing snow, impeccable grooming and wide open trails.  Join us and become part of a team who knows how to have a good time. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 224389

Nearest Major Market: Manchester
Nearest Secondary Market: Nashua