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Asst Mgr: Guest Services

Date:  Dec 31, 2021

Francestown, NH, US

Company:  Crotched Mountain
Shift Type:  Winter Seasonal 2021/2022

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Join us now and receive an end-of-season bonus of $2/hour for every hour worked!


Summary of Job:

Manage and oversee winter Scanning operations. This entails a team of about 15 employees.  This position will be responsible with training the scanning team and working closely with the PSS department.  This team is critical in facilitating the Experience of a Lifetime for our guests at Crotched.


Essential Job Responsibilities:

  • Manage a team of 15 in the winter
  • Training
  • Organize scanner team schedules
  • Ensure proper payroll for direct reports on a daily and biweekly basis


Job Requirements:

  • Education: high school
  • Work Experience: mountain experience a plus
  • Supervisory Experience: some management experience (1-3 years)
  • Computer Skills: Excel, Outlook, Vail Programs
  • Language(s) Skills: English written and verbal


Physical Requirements:

  • Maximum weight lifted: 26-50 Ibs
  • Lifting frequency: 1/3
  • Standing frequency: more than 2/3
  • Walking frequency: more than2/3
  • Sitting Frequency: 1/3
  • Using Hands to finger: more than 2/3
  • Using fands to feel: 2/3
  • Reaching w/hands/arms: 2/3
  • Climb or balance: 1/3
  • Stoop, kneel, crouch, or crawl: 1/3
  • Talk or hear: more than 2/3
  • Taste or smell: not required
  • Vision: close, distance, peripheral, depth perception, ability to adjust focus


Other requirements:

  • Indoor/outdoor: both, must be comfortable outdoors in all weather
  • Hazardous materials/noise: N/A
  • Equipment used in job: scanners, phones, computers, near chairlifts
  • Holidays/Weekends/Evenings: yes

Known for its Midnight Madness, Crotched Mountain offers skiers rides of a lifetime. 

Recognized among Boston skiers and riders as a place for amazing snow, impeccable grooming and wide open trails. Join us and become part of a team who knows how to have a good time. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 372107

Nearest Major Market: Manchester
Nearest Secondary Market: Nashua