Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators, and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
Complete oversight, management, and leadership of all aspects of resort operations including but not limited to mountain operations, transportation and parking, summer operations, food and beverage, ski and snowboard school, base operations, special events, guest services, community relations, resort safety, and other areas as applicable. GM responsibility for Crotched Mountain Resort and matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.
Job Specifications:
- Location: Crotched, Bennington NH
- Shift & Schedule Availability: Full Time / Year Round
- The budgeted range starts at $82,800 - $106,425 + annual bonus + equity. Actual pay will be adjusted based on experience
The right candidate will:
- Demonstrate strong learning agility.
- Enjoy and excel in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business.
- Be a brave, ambitious, and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness.
- Be an inspiring leader with a demonstrated track record of building high-performing teams and developing talent.
- Collaborate with peers and staff to lead with an enterprise mindset in decision making.
- Lead with a growth mindset focused on the growth of the Resort and the company.
- Commitment to personal leadership and ongoing development.
Job Resonsibilities:
Drive Results:
- Prioritize and adapt in constantly changing business and environmental setting.
- Be accountable for all business performance of the Resort including expense management and revenue generation while meeting or exceeding all metrics and goals.
- Lead a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others.
- Successfully recruit, hire, coach, and develop an industry leading management team; ensure management team is aligned with Vail Resorts’ strategies, goals, values, and stakeholders.
- Ensure all Resort records are updated and that the necessary permits are in place for continued operation and ski areas are fully compliant with local, state, and federal rules and laws. Ensure compliance with all internal policies.
- Oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance.
Champion Culture:
- Create a positive work culture that has an unwavering commitment to providing the best experience possible for every guest, focusing on continuous improvement where every employee is proud to work for the Resort.
- Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals.
- Establish healthy and continual communication norms throughout the Resort. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.
- Be responsible for safety and security of employees and guests (workers compensation and property loss), creating a positive employee experience and culture.
Stay Connected:
- Become a leader in the region and community through the development and execution of progressive and smart strategic master and capital plans.
- Build and sustain strong, positive relationships with key community stakeholders. This includes city, county, and state agencies and media - leading these groups toward alignment with key Resort and company goals and initiatives.
- Maintain and increase subject matter expertise of ski and snowboard industry, stay abreast of industry trends and news, increase industry relationships, and use expertise to influence positive change throughout Vail Resorts.
- Other duties as assigned.
Job Requirements:
- Bachelor’s Degree
- 5+ years in leadership role within the hospitality or travel & leisure industry
- 3+ years in senior management role and managing multiple departments within the hospitality or travel & leisure industry
- Microsoft Windows, Microsoft Office fluency
- Written communication and public speaking skills
- Demonstrated financial management skills.
- Highly preferred:
- Training in leadership, performance and goal setting.
- Knowledge of all compliance areas of oversight through regulatory agencies.
The expected pay range is $82,800 - $110,000 + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 505295
Reference Date: 09/25/2024
Job Code Function: Leadership
