Senior Manager IT - Applications

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

We are currently in search of a Senior Manager to lead the Production Management function for the Resort Application Development department. This team is responsible for the development and support of a suite of custom mobile applications, modern web apps, desktop applications, databases, and internal APIs that provide ski resort management and point-of-sale functionality. This is an excellent opportunity to lead a software team that is instrumental in delivering enhancements and technical improvements in service of our enterprise. In this matrixed organization, this manager will directly lead the function of Production Management, work closely with the Senior Manager of Production Software Development, and have direct reports of Business Analysts, Solution Architects, Project Managers and Quality Assurance Analysts.

This manager is excited by new challenges and a rapid pace, driven to always move forward, curious, open and honest, excellent at managing risk, organized, and diligent in prioritizing work in accordance with enterprise strategy. Superior leadership qualities, excellent written and verbal communication skills, and agile SDLC delivery aptitude are a requirement for this important technology leadership role. This position collaborates closely with stakeholders across the business and reports to the Senior Director of Resort Application Development. 

Job Specifications:

• Outlet: Corporate 
• The budgeted range starts at $130,000 - $150,000 + annual bonus. Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time, Year Round
• Other Specifics: Hybrid - Remote

Job Responsibilities:

• Provide leadership, direction and mentoring to your team and empower them to drive the day-to-day delivery and execution with effective and strategic prioritization.
• Work to improve the Production Management discipline and agile framework within Vail Resorts’ technology ecosystem.  Coach the team on topics of how to apply industry best practices to improve the teams overall work product.
• Work closely with Analysts to ensure proper requirements are identified, effective user stories are created, and work is planned in a logical and efficient manner to deliver solutions that support changing business requirements.
• Work closely with Delivery and Support teams to ensure there is proper testing planning, test case creation, and test case execution.
• Identify professional development opportunities for all direct reports. Create goals, deliver performance reviews, hold regular 1:1 sessions with direct reports, and provide candid feedback as needed.
• Develop effective and authentic relationships with business stakeholders and reinforce a brand of being a trusted partner.
• Develop and maintain a high performing, motivated, and engaged team.
• Participate in software assessments and provide support and guidance to analysts participating in assessment efforts.
• Manage resource and funding allocation.
• Oversee contracts, PO's, invoices, and time keeping for all team members.  
• Other duties as assigned

Job Requirements:

 Required: 

• Bachelor’s degree in Business, Technology or related field
• 3+ years working in agile custom software delivery, support, or related field
• 3+ years of leading high performing teams with the ability to effectively manage, mentor, and grow direct reports with a history of increasing responsibility and career growth.
• Demonstrated ability to learn and function as a self-starter requiring little direction; We are looking for someone who shows the potential to do more and is a natural leader.
• Ability to communicate with various levels across the various areas of the organization
• Excellent customer service skills with a demonstrated customer-focused, service-first attitude.
• Ability to manage/oversee internal, nearshore, offshore and contract resources

 Preferred: 

• Strong technical aptitude including knowledge of POS type systems
• Ski industry experience
• Experience with ticket tracking tools such as Jira
• Experience with test case management software
• Experience working with cross-functional teams across multiple locations

The expected Total Compensation for this role is $130,000 - $150,000 + annual bonus. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.  Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  507708
Reference Date: 03/18/2025 
Job Code Function: Applications