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Resort Operations Manager

Date:  Aug 15, 2025
Location: 

Brighton, MI, US Brighton, MI, US

Company:  Mt. Brighton
Shift Type:  Winter Seasonal 2025/2026

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:
The Resort Operations Manager directly oversees the Rental, Retail and Uniform departments, to ensure high levels of guest satisfaction, staff performance and budget management. Additional responsibilities include oversight of day-to-day operations, staffing, ordering and problem solving. The Resort Operations Manager is a key leader part of local resort leadership teams, responsible for resort growth strategies, mentorship and culture.

 

Job Specifications: 

  • Starting Wage: $54,754 - $76,561
  • Employment Type: Winter Seasonal 2025/2026
  • Shift Type: Full Time hours available
  • Minimum Age: At least 18 years of age
  • Housing Availability: No

 

Job Responsibilities:
  • Oversee rental, retail, and uniform operations
  • Create and maintain a productive and safe work environment, including implementing an dretaining all company mandated safety-related training and assessments
  • Hire and onboard seasonal employees with HR services
  • Train, develop and coach supervisory and frontline team members
  • Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints, and recognition.
  • Anticipate business volumes and trends, and prepare staffing and inventory accordingly
  • Support group and Epic for Everyone programming
  • Maintain electronic filing system through attention to detail and timeliness
  • Ensure all locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors.
  • Design and implement the uniform distribution/collection processes and procedures
  • Ensure all weekly scheduling needs are met in a timely manner, and adjusted as needed
  • Partner with the resort senior leadership to contribute to the overall betterment of the guest experience, employee experience, and financial results of the resort.
  • Execute daily operations by opening and/or closing retail/rental outlets, including filling front-line employee positions as necessary, especially during non-peak periods.
  • Adhere to all policies, rules, and regulations of Vail Resorts and local resort
  • Other duties as assigned.

Job Requirements:
  • Minimum 3 years of retail sales and customer service
    • Outdoor sporting goods experience – Preferred
    • Previous snow sports rental experience – Preferred
  • Minimum 2 years management experience
  • High school degree or equivalent- Required
  • College degree – Preferred
  • Must be at least 18 years old – Required
  • Professionalism and strong guest service skills, attention to detail and timeliness
  • Flexible schedule required including evenings, holidays and weekends
  • Team-building skills
  • Communication skills, both written and verbal
  • Knowledge of products and trends within the outdoor sporting goods industry
  • Proficient in MS Office Products; Excel, Work, Outlook and Power Point

 

The expected pay range is $54,754 - $76,561. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  510791
Reference Date: 08/13/2025 
Job Code Function: Mountain Operations  

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