Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
The Guest Services Tm. Lead is responsible for exceeding guest expectations and ensuring a world class ski resort experience while providing top notch guest service. The position requires you to greet each guest and provide assistance at the base areas, as well as other areas in the village and potentially on the mountain. The Guest Services Attendant may provide safety guidance and information. This individual will be asked to give information to guests and assist in various roles assigned to them. In this role, you will be the problem solver for our guests; the first and last stop in ensuring their needs are met.
Job Specifications:
- Starting Wage: $23.00/hr - $24.73/hr
- Employment Type: Winter Seasonal 2025/2026
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
- All duties and responsibilities within the Guest Services department.
- Be able to work a variety of positions; Info Desk, Lost and Found, Ski Valet, etc.
- Providing 100% accurate communication to all guests and employees.
- Be the face of Guest Services and responsibly represent Beaver Creek in all environments.
- Driver of our brand pillars: Perpetual Host, Rarified Experiences, and Legendary Attention to Detail.
- Ability to adhere to required responsibilities in an unsupervised environment.
- Assist Base Area Operations with opening duties and daily resort readiness.
- Maintaining a professional and friendly attitude in all extremes of weather and in all dealings with guests; leading with positive intent and professionalism at all times.
- Recognize existing and potential problems and suggest resolutions.
- Proactively greet and engage guests both as they arrive at the resort and as they depart.
- Guest point of contact for all questions and/or needs to help create the ‘Experience of a Lifetime’.
- POS (Point of Sale) management for revenue producing LOB’s (Ski valet, Lockers/baskets, etc).
Job Requirements:
- Guest Service/Customer Service experience;
- Must have a positive attitude toward working outside in adverse conditions - required
- Ability to stand for long periods of time; - required
- Ability to read, write, speak, and comprehend English language proficiently;
- Ability to work a flexible schedule including weekends and holidays.
- Ability to lift/carry 50 lbs.
Preferred skills:
- High school diploma or equivalent;
- Previous Management or people leadership skills.
- An outstanding personality that is approachable, friendly, and outgoing.
- Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision.
- Valid Drivers License
The expected pay range is $23.00/hr - $24.73/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 511685
Reference Date: 09/19/2025
Job Code Function: Guest Services
