Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Beaver Creek Resort is looking for a leader to join their Retail Team. The ideal candidate will manage the overall day-to-day operation of our Beaver Creek Sports Village Location. This position is responsible for merchandising, financial management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance.
Job Specifications:
- Shift & Schedule Availability: Full Time / Winter Seasonal
- Skill Level: Advanced
- Outlet: Beaver Creek Sports Kids
- Expected Pay Range: $27 - $30
Roles & Responsibilities:
- Demonstrates and leads with our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others and Be Inclusive
- Demonstrates and leads our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion, Elevate
- Drive a culture of service excellence with a focus on ensuring every guest has the experience of a lifetime
- Must be a leader who possesses a high level of self-awareness and emotional intelligence. Exhibiting these traits is critical to successfully driving an engaged and effective team
- Drive the highest level of sales and service culture within each store with focus of enhancing and optimizing revenue opportunities
- Ensure the stores are aligned with Beaver Creek Resort and VRR policies & objectives
- Demonstrate comfort, adaptability and out-front leadership of all day to day operations and seasonal store setups and ramp-downs
- Develop a robust development program for store’s Assistant Manager, and Supervisor team, with a focus on personal and professional empowerment and development
- Drive excellence in all areas of store operational standards
- Generate sales, and demonstrate and maintain a professional standard of guest service
- Evaluate sales trends and create methods for sales growth
- Manage inventory control and meet or exceed inventory goals
- Be a model and administer company policies and guidelines
- Recruit, hire, train, coach, and maintain quality store teams
- Enforce company cash handling policies and procedures, and other loss prevention policies
- Provide training resources in POS, product knowledge, guest service, resort information, and sales
- Conduct performance appraisals for and coach development of staff on a regular basis
- Maintain all company paperwork according to policies and standards
- Manage operational budget
- Be energetic, motivated, and possess the ability to multi-task
- Create and maintain a connection with the ski school team, working together for the best guest experience between retail and ski school.
Operational Expectations:
- Sales Training- Develop staff in demonstrating the ‘GUIDE’ experience- every guest, every time
- Coaching and Monitoring- Ensure that all store teams are given the opportunity in performance improvement, and development goals are created for growth
- Recognition- Drive a store culture of employee engagement through recognition and maintaining a positive work environment.
- Progressive Discipline- Ability to recognize corrective action opportunities, and ability to demonstrate accountability & present coaching discussions.
- Communication and Reporting- Ensure that all time sensitive assignments are completed and clearly communicated in a timely manner.
- Physical Organization- Ensure that all Beaver Creek Resort and Vail Resorts standard operating procedures are adhered to on a consistent basis.
- Merchandise Maintenance- Maintain store merchandising standards directed by the Merchandise Specialist. Ability to maintain close, collaborative relationships with merchandisers and buyers.
- Promotional Appearance- Ensure that all sale signage, price adjustments and other promotional fixtures are executed in a timely manner as directed by the buyers and merchandise specialist.
- Loss Prevention- Ability to implement all LP measures & practices. Adhere to all preventive policies and ensure buy in from store teams.
- Risk Management – Ensure 100% compliance in all risk management related areas, including safety, and incident reporting.
- Cash Management- Maintain practice of proper protocols in all aspects of cash usage as defined in Vail Resorts SOP manuals.
- Product Management- Ensuring that all movement of products from; DC to Store, & Store to Store, are maintained and regularly audited for inventory integrity.
Job Qualifications:
- Minimum of 2 years management experience - required
- Minimum of 3 years retail experience - required
- Snow sports industry knowledge - preferred
- High school diploma or equivalent - required
- Proficient in Microsoft Office applications - required
- English fluency - required
- Excellent communications skills both written and verbal
- Self-motivated with the ability to multi-task
- Familiarity with rental and retail POS systems - preferred
Benefits include:
- Free EPIC Ski and Snowboard Pass to our world-class resorts
- Employee discounts at our retail stores
- Employee Assistance Program (EAP)
- Excellent training and professional development programs for internal growth
- An Experience of a Lifetime
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com
The expected Total Compensation for this role is $27 - $30. Individual compensation decisions are based on a variety of factors.
The perks include a free ski pass, and a set of benefits including...
- Medical, Dental, Vision insurance, and a 401(k) retirement plan
- Hourly employees are generally eligible for accrued Paid Time Off (PTO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance
Reach Your Peak at Vail Resorts. At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 497321
Reference Date: 08/21/2023
Job Code Function: Store Operations
