Private lesson Coordinator

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Private Lesson Coordinator Team Lead is an integral part of our Ski and Snowboard School team.  This position plays a vital role in the experiences of our internal and external guests and has a direct impact on the successes of our most exclusive and premier products. This position is instrumental in driving superior results across product lines through engagement, support and collaboration with multiple touch points including our guests, instructors, Product Sales and Services team, and Ski and Ride School supervisor and management teams.  This position plays a vital role in driving our guest satisfaction or GX performance indicators by working diligently to make the best connection possible between our guest’s needs and our instructor’s attributes.

Job Specifications: 

• Expected Pay Range: $20.80 -  $28.49 per hour
• Shift & Schedule Availability: Full Time

• Skill Level: Senior

Job Responsibilities: 

• Adhere to and model the Company's mission, vision and values
• Oversee a team that manages the allocation of all private lesson reservations
• Be a point of contact for private lesson guests including our VIP guests
• Act as a communication conduit between the guest, the instructor and the management teams
• Oversee a team in assisting with entering SIS instructor schedules prior to the start of the season
• Work closely with management and supervisory team to ensure accurate scheduling to meet demand throughout the season
• Monitor instructor schedule changes and accuracies
• Directly involved with the location managers and supervisors to facilitate the proper allocation of instructors into private lesson products
• Ensure bookings as submitted by instructors, advanced bookings, day of extensions and next day bookings are completed
• Align the best connection possible based on the information gathered from the guest and an understanding of an instructor’s attributes
• Work closely with the Product Sales team to facilitate private lesson bookings and requests and manage last minute and walk in sales
• Assist location manager and product manager with forecasting and evaluating staffing levels relative to business needs to maximize group lesson and private lesson sales revenue
• Work with staff and management to track and facilitate traveling instructors from other Vail Resort properties.
• Follow up with guests after their lesson to get feedback on their experience
• Must possess strong leadership skills and the ability to communicate, guide and work with several groups of people simultaneously, i.e. guests, instructors, Product Sales and Services teams, call center teams, and Ski and Snowboard School supervisors and managers
• Good knowledge of Window’s based programs including but not limited to: Word, Excel, creating data reports
• Ability to speak, read, write and communicate clearly and professionally in English
• Flexible schedule, exceptional time management and attention to detail
• High level of interpersonal communication and a focus on customer service
• Ability to work weekends and holidays throughout the season
• Office environment, i.e. sitting, standing and walking in a small area for extended periods of time with few breaks
• Lifting, bending and squatting
• Frequent phone work, repetitive keyboard action and manual dexterity required
• Ability to change attire quickly and conduct business outside at lesson meeting areas when/if necessary
• Provide superior guest service to all guests and employees at all times
• Adhere to all company policies, procedures and guidelines
• Adhere to and model our Core Values at all times
• Other Duties as Assgined

Preferred:

• Ski/Snowboard Instructor Certifications
• Extensive knowledge of all Ski & Snowboard School products, including times, locations and options
• Extensive knowledge of all Vail Resorts/Beaver Creek Policies and Procedures
• Extensive knowledge of the instructor scheduling/messaging system to ensure instructors are prepared for their private lessons
• Background in using RPOS or equivalent POS system
• Ability to speak Spanish

 
Personal Attributes:

• Has strong communication skills in a variety of platforms; in person, on the phone, through radio communication and in electronic correspondence
• Has strong administrative, organizational and supervisory skills
• Strong work ethic; reliable, honest, and energetic with a positive and enthusiastic attitude
• Demonstrates the ability to communicate professionally and effectively with a variety of demographics
• Professional appearance and adheres to all appearance and dress standards
• Follows established policies and procedures
• Is organized in tasks and sees projects through to completion
• Has good follow-through and can handle fast paced, potentially high-pressure environment while maintaining speed and accuracy through numerous interruptions
• Thinks quickly and acts appropriately in a situation or when dealing with guests needs, to ensure safety is not compromised and a desirable outcome is achieved
• Understands guests needs and gathers information in order to solve problems and improve guest service but knows when to seek advice from the location manager
• Demonstrates team work by helping others, valuing other team members’ opinions and input and treats others with courtesy and respect
• Ability to keep sensitive information confidential
   

The expected pay range is $20.80 - $28.48. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  498058
Reference Date: 09/18/2023 
Job Code Function: Administrative