Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Front Office Manager manages all operational activities of the hotel's front office to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Ensure that the Vail Resorts brand standards are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of resort guests.
Job Specifications:
- Outlet: Beaver Creek
- The budgeted range starts at $65,000 - $75,000 + annual bonus. Actual pay will be adjusted based on experience
- Shift & Schedule Availability: Full Time, Year Round
Job Responsibilities:
- Maintains high Vail Resorts standards throughout daily assignments and assists the front desk agents and supervisors in doing the same.
- Responsible for the following departments: front desk, concierge, PBX, and bell/valet
- Ensures proper scheduling of Front Desk and Guest Services shifts as necessary.
- Coordinates, administers and contributes input to required meetings, including monthly departmental meeting.
- Sets standard for the staff-upholding the requirements of Vail Resorts and standards communicated by executive management.
- Creates, trains and implements Daily Standard for staff.
- Supervises the care of equipment, minimizing waste, breakage and misuse.
- Analyze and review hotel financials daily to keep in line with departmental budgets and staffing.
- Ensure timely and accurate payroll administration.
- Departmental scheduling to meet business needs.
- Communicates effectively and immediately any situations which may require management assistance.
- Coordinates VIP recognition and room assignments.
- Takes immediate corrective action when guests' needs are not met
- Demonstrates working knowledge of safety and fire procedures.
- Assists in emergency and security procedures as directed by the employee manual and the established emergency plan.
- Coordinates the training of new front office personnel
- Creates and maintains scripting standards and guidelines for guest interactions.
- Attend Con-ops meeting weekly
- Provides month-end reports regarding front office expenses, including labor and supplies.
- Accurate monthly forecasting of department expenses
- Reviews daily revenue reports for posting accuracy.
- Acts as MOD when necessary.
- Ensures effective communication between Executive Committee, Department Managers and line staff.
- Performs miscellaneous tasks as assigned by the General Manager and Director of Rooms
- Ensures all Hilton Brand Standards and training requirements are being met 100% at the Front Desk & Guest Service.
- Completes delegated tasks and projects; assists other departments as business volumes and staff levels demand.
- Ensures agents complete their daily checklists
Job Qualifications:
Required:
- 3+ years of guest or front office management or supervisory experience at a property of similar size and quality
- Valid US Driver's License with acceptable driving record
- Intermediate to advanced Microsoft office, internet, email, touch typing
- Must have the ability to read, write and speak English
- Able to communicate with guests, homeowners, and colleagues with diplomacy and tact
- Must be able to lift up to 50 lbs.
- Must be able to work weekends, holidays, and evenings
- Must be able to stand and walk for up to 8 hours
- Guest relations, problem-solving, training, accounting
Preferred:
- College Degree
- Full-service branded hotel experience
The expected pay range is $65,000 - $75,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506876
Reference Date: 01/31/2025
Job Code Function: Front Office
