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Front Desk Agent - $17.00 per hour - Summer Seasonal

Date:  Jun 21, 2022
Location: 

Beaver Creek, CO, US

Company:  Beaver Creek Ski Resort
Shift Type:  Summer Seasonal 2022

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

 

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

Job Specifications: 

  • Outlet: Horizon Pass Lodge
  • Starting Wage: $17.00 per hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Entry

 

The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. 

 

Job Responsibilities including but not limited to: 

  • Ensure accurate check-in and checkout processes according to RockResorts brand standards. 
  • Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. 
  • Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. 
  • Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. 
  • Creates accurate keys to guest rooms according to owner log and LMS reservations. 
  • Must have excellent guest and associate relations skills. 
  • Possess strong organizational and verbal communication skills. 
  • Accurately and timely route all communication during an emergency situation. 
  • Ability to sustain composure at all times and remain calm during difficult situations. 
  • Complies with all Resort policies, procedures and standards of operation. 
  • Other duties as assigned

 

Job Requirements: 

  • High School Diploma or Equivalent. 
  • Work experience in a guest service facet- hotel preferred. 
  • Microsoft Office, Property Management Systems (LMS preferred), General Computing. 
  • Ability to communicate in English effectively in both written and verbal mediums. 
  • Ability to multitask in high volume situations. 
  • Ability to speak multiple languages a plus. 

 

 

The budgeted range starts at $17.00.  Actual pay will be adjusted based on experience.

 

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 444849


Nearest Major Market: Denver