Concierge

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:  

The Club Concierge will be responsible for total Club Member satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of reservations, fully acquainted with local points of interest, maintain Club Lounge refreshments and services, POS, complimentary food and beverage services. If you have a passion for working with guests and providing them with an Experience of a Lifetime, this is the perfect position for you! 

Job Specifications:  

• Outlet: Beaver Creek Club

• Expected Pay Range: $20.00 - $24.00 / hour

• Shift & Schedule Availability: Full-Time & Part-Time

  • Weekends required

• Skill Level: Entry Level 

Job Responsibilities:

• Fulfill all daily operations of the Beaver Creek Club
• Answer phone calls, email, and in-person inquiries regarding Beaver Creek Club
• Work on a computer with a high degree of accuracy, efficiency, and speed
• Assisting members with lift ticket and pass purchases
• Resolve guest relations and/or product issues in an expedient manner
• Foster special relationships with members to anticipate needs
• Assisting in setting the Club up for the day
• Assisting members with equipment needs
• Assist in managing locker assignments
• Provide on-going feedback to Beaver Creek Club Lead or Manager regarding team or guest service issues, and determine solutions and suggestions
• Must be able to multitask, be versatile, and be flexible

Job Requirements:

• Available to work weekend shifts - required
• High School diploma or equivalent – required
• Some college experience – preferred
• Prior guest service experience – required
• Valid, active driver's license -- can pass MRV check – required (Applicable for team members driving a Company vehicle.
• RPOS or other Point of Sale software - preferred
• Microsoft Office (Outlook, Word, Excel, PowerPoint) - required
• English - required
• Can clearly express self verbally and in writing, using correct grammar - required
• Ability to work in a fast paced, multi-tasked environment with high profile members - required
• Ability to lift and transport 30 pounds - required
• Must be able to work the whole season, to include scheduled weekends and holidays - required
• Adherence to Presentation Policy – required
• Demonstrates attention to detail – required

The expected pay range is $20.00 - $24.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  507877
Reference Date: 04/02/2025 
Job Code Function: Concierge