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Club Concierge

Date:  Mar 2, 2023

Beaver Creek, CO, US

Company:  Beaver Creek Ski Resort
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Beaver Creek: At the gate, you leave everyday life behind. That's why people travel to Beaver Creek, Colorado from all over the world, and many make it a tradition. The drama of rock and sky, the sheer grandeur of this place, is one reason. That it is North America's World Cup mountain is another. It is also a place of intimacy. A private resort hidden from view, with the power to bring people together.


Job Summary:

This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests, and coordination of guests' parcels, mail and special deliveries.  This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details with a focus on luxury service.


Job Specifications:  

  • Outlet:  Pines
  • Expected Pay Range:  $20.00 - $22.76 
  • Shift & Schedule Availability:  Full Time, 5 Days Per Week
  • Skill Level: Entry


Job Responsibilities:

  • Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations.
  • Provide thorough follow-up with all guest communications.
  • Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in real-time, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner.
  • Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guest upon arrival.
  • Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guideline regarding preferred vendors.
  • Active in the promotion of in house events and adventure programing. Help manage sign-up sheets, and waivers of liability, etc.
  • Perform according to the RockResorts Brand Standards, and those set forth by the manager. 
  • Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors.
  • Anticipate guests' needs, respond promptly and acknowledge all guests.
  • Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" in to our space. 
  • Accurately bill and audit CME and other vendor charges regards to guest folio.
  • Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate.
  • Implements "Operation Elevation" when appropriate and oversees follow through.
  • Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
  • Other duties as assigned


Job Requirements:

  • Previous experience working directly with high profile, sophisticated guests.
  • Effective, knowledgeable, communications skills must be at a high level.
  • Professional writing skills for email communications
  • Word processing skills in Microsoft Word, Excel, and Outlook.
  • General working knowledge of the Vail and Beaver Creek Resorts- preferred
  • Must be able to lift 30 lbs 
  • Food and beverage experience - preferred
  • Some knowledge of ALICE, Clubhouse Online, and Guest Connect Systems - preferred


The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 491936

Nearest Major Market: Denver