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Director of Lodging Operations

Date:  Mar 17, 2023

Avon, CO, US

Company:  Beaver Creek Ski Resort
Shift Type:  Year Round

Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

Job Summary:

The Hotel Manager reports to the General Manager of the Pines Lodge and Osprey hotels and assists with oversight of all lodging operations, food and beverage, engineering, housekeeping and HOA management.  The Hotel Manager is responsible for hotel and rental management operations, staffing and customer satisfaction.  The Hotel Manager will also assist with HOA oversight, property maintenance and appearance, meeting RockResorts and Vail Resorts brand standards.  The Hotel Manager leads Epic Service by creating memorable experiences and emotional connections with the team, guests and homeowners.  Success in this position is well-maintained properties, and highly satisfied staff, guests and homeowners.


Job Specifications:

  • Shift & Schedule Availability: Full Time / Year Round
  • Outlet: The Pines Lodge & The Osprey Hotels
  • Location: Avon, CO


Job Responsibilities:

  • Maintain the highest levels of Safety protocols for our guests and employees
  • Provide daily oversight and support to operation managers and employees.  This includes, but is not limited to scheduling, payroll, coaching and counseling, and involvement in hiring and termination procedures.
  • Analyze systems and operational procedures.  Evaluate and implement new systems as required.
  • Meet and exceed customer expectations as measured by Net Promoter score through proactive lodging, food and beverage, and group/conference management and relations.
  • Assist GM with develop and execute properties’ strategic plans with departmental leaders and 3rd party stakeholders
  • Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and revenue management
  • Assist GM with capital improvement planning, budgets and execution for the hotels
  • Work closely with Revenue Management, Reservations, and Resort Sales teams to maximize revenue, occupancy and RevPAR.  Responsible for daily monitoring of rooms inventory, rate and plan availability.  
  • Collaborate with other Managers in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests.  Lead divisional culture focused on Safety and Epic Service.
  • Recruit, interview, hire, coach, and develop staff members to optimize leadership skills
  • Support guest recovery opportunities as necessary
  • Perform line staff duties when necessary due to business or staffing volumes
  • Other duties and responsibilities as assigned


Knowledge Base:

  • Passion for providing and leading others in delivering exceptional service
  • Credible business person who will be perceived as a trusted consultant and functional expert to senior management.  Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.
  • Strong learning agility.  Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.
  • High emotional intelligence.  Demonstrate the awareness of and ability to shape your impact on your team, and a wide range of stakeholders to achieve ambitious goals.
  • Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly competitive marketplace


Job Requirements:

  • Bachelor’s Degree – Preferred
  • 5+ years lodging and hospitality experience required, with specific experience in leading department heads
  • Proven experience with and passion for providing excellent service
  • Exemplary verbal and written communication skills
  • Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire
  • Proficiency with Microsoft Office applications required – proficiency with property management software and property maintenance software preferred

The expected pay range is $75,000 - $85,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 492663

Nearest Major Market: Denver