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Lead Lift Operations - Winter Seasonal

Date: 
Location: 

Chesterland, OH, US

Company:  Alpine Valley
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

Alpine Valley is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!

 

The Lift Operator Lead will assist guests in getting on and off of surface lifts/tow rope by operating lift including inspection and testing before opening.  As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.

 

Additional responsibilities include (but are not limited to):

  • Welcomes and greets guests as they enter line queues and assists guests as needed.
  • Assist with shoveling and raking of snow and ice on a regular basis to maintain loading ramps.
  • Identify and group appropriate number of guests to load chair in an efficient and effective manner.
  • Establish crowd control at all times and communicates with the guests when organizing chair load or line ques.
  • May assist with creating the maze and safe-loading areas with access to Vertical Plus gates using appropriate tools.
  • Capable of resolving guest conflict using resort policies and procedures.
  • Completes daily lift logs, incident reports, and opening and closing procedures on appropriate reports.
  • Under the supervision of the Lift Operations Supervisor or his/her assistants, operates the assigned lift in accordance with standard procedures and written or verbal instruction to provide safe, quality uphill transportation for guests and employees.
  • Communicates with top or bottom lift staff to initiate the proper start/stop procedures as public are loading the chairs.
  • Travels over the snow on either skis or snowboard to and from work assignments following all resort policies and procedures regarding designated trails.
  • Must communicate and clear with Lift Maintenance and Dispatch prior to turning lifts for the public.
  • Assists with the inspection of the lift prior to operation start up, which includes emptying trash containers, continually checking the status of marker information boards, tissue dispensers, assisting with the daily checking of switches, chairs, grips, and maintaining of ramps and corrals.
  • Performs closing procedures by unloading all riders from lift, shut down lift, clear out and smooth ramps and maze areas, secure lift house and tools.
  • Must become familiar with the area (lifts and trails) and also know the functions of other departments.  Advises and assists guests as needed in a courteous manner.
  • Must become familiar with resort’s policies and guest service expectations.
  • Communicates problems to superiors, while showing initiative in handling routine matters and emergencies.
  • Continually remains vigilant to the needs of both the equipment and the guests and react to those needs in the safest manner while maintaining quality service. 
  • Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
  • Meet service level objectives and department goals as set forth by immediate supervisor.
  • Flexible working hours. 

 

Requirements:

  • High school diploma or general education degree (G.E.D.); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

From the gentle incline of beginner slopes to the challenging pitch of advanced terrain, Alpine Valley offers Epic experiences for skiers and snowboarders of all levels. Join Northeast Ohio’s oldest public ski resort and help create unforgettable moments for our guests today. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 228710


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron