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Work from Home Travel Consultant - Winter Seasonal - Northeast Team

Date:  Sep 14, 2021
Location: 

Hunter, NY, US

Company:  Hunter Mountain
Shift Type:  Winter Seasonal 2021/2022

As a premier, world-class resort in the Catskills, guests at Hunter Mountain can expect the ultimate ski experience with service to match. Join us and become a part of a team who takes pride in providing the best of what the mountain has to offer.  www.vailresortscareers.com

 

Start Your Career Opportunity of a Lifetime at Vail Resorts: As an At Home Travel Consultant, you will book customized vacation experiences, including lodging and activities, for the guests of Vail Resorts’ renowned mountain resorts via inbound calls from the comfort of your home. You will use your outstanding sales skills and world class customer service to assist clients in booking complete vacation packages that are best suited to their needs, both on the phone and/or through the online chat service. This is an ideal opportunity for the self-motivated and enthusiastic individual who wants a career at the largest mountain destination company in the travel and hospitality industry.

Get Non-Traditional Perks, Benefits and Flexibility:  

  • Work from the comfort of your own home. No commute and more flexibility.
  • Inbound calls only – no cold calling.
  • Receive a complimentary season ski pass for you and dependent family members to ski or snowboard at all of Vail Resorts’ owned and operated resorts.
  • Receive discounts on lodging, retail, food and beverage and transportation at select resorts.
  • Receive traditional benefits, such as health insurance and 401K, once 750 service-hours have been accumulated.
  • Take the summer off!
  • This is a Seasonal position with an hourly base pay of $15.00 per hour, PLUS potential bonus & incentives dependent on performance.

Job Qualifications

  • Demonstrate Vail Resorts Core Values: Serve Others, Do Right, Drive Value, Do Good, Be Safe and Have Fun.
  • A passion for skiing/snowboarding or familiarity with Vail Resorts’ mountain resorts.
  • Minimum 6 months of sales experience.
  • High school diploma or equivalent degree.
  • Computer proficiency, including ability to easily and efficiently navigate and toggle between multiple screens, talk and type simultaneously.
  • Basic computer issue troubleshooting ability.
  • Must live within 2 hours of one of the following resorts:
    • Okemo, VT
    • Mount Snow, VT
    • Liberty Mountain, PA
    • Hunter Resort, NY
    • Excludes residents of NJ, MA, ME, CT, MD, DE based on business licensing restrictions

Preferred Skills

  • Ability to speak additional languages (Spanish); additional language skill compensation provided for written and verbal proficiency.
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English in order to establish and maintain relationships with clients.
  • Ability to work under pressure and maintain excellent accuracy and attention to detail.
  • Vacation planning experience a plus.
  • Experience working in a call center.
  • Prior experience working from home.
  • Associates or bachelor’s degree.

 

Technical Job Requirements for At-Home Position:

Vail Resorts is pleased to provide some of the technical hardware equipment required to perform this role including virtual desktop terminal, keyboard and mouse, second monitor, telephone and headset, webcam, and Ethernet cable.

Final candidates must provide the following *prior to start date*:

  • **Dedicated landline phone** (VoIP lines are not permitted)
  • **High-speed wired internet connection**
    • Minimum 20mg upload/download speed (50mg+ recommend)
    • Wireless & Satellite internet – is not compatible with company provided equipment
  •   Home office free from background noise and distractions

Schedule Requirements:   

This position requires that the candidate be available to work 40 hours per week. Overtime may be required during peak business periods such as the month of January. Hours will include weekend hours, evening hours and holidays.

 

Opportunities Available Include:

  • Seasonal, 4-6 month position.
  • Eight-hour shifts.
  • Start dates:
    • September 16th 2021
    • October 14th, 2021
    • November 11th, 2021

Training:

  • Day 1/Onboarding Day: [Thursday prior to Training]
    • HR Paperwork & Virtual Orientation
  • New Hire Training: [3 weeks]
    • Remote/Online Instructor Led Training
      • 8:30 pm – 5:00pm
      • Monday – Friday
  • Resort Product Familiarization Tours

*pending local on-site restrictions

    • Onsite Resort Tours - Lodging & Product Training
    • Opportunities for overnight night educational stay at resort; pending local Covid guidelines/restrictions
    • Generally occurs within first 60 days

 

Ongoing training and coaching will be provided virtually, to further develop proficiencies in critical competencies necessary for ongoing success. 

Join a team of brave, ambitious and passionate people. Learn more at www.vailresortscareers.com.


 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 345612


Nearest Major Market: Albany