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Front Desk Night Audit - Kaatskill Mountain Club - Full Time - Year Round

Date:  Oct 12, 2021
Location: 

Hunter, NY, US

Company:  Hunter Mountain
Shift Type:  Year Round

As a premier, world-class resort in the Catskills, guests at Hunter Mountain can expect the ultimate ski experience with service to match. Join us and become a part of a team who takes pride in providing the best of what the mountain has to offer.  www.vailresortscareers.com

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

The Front Desk Night Audit provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations. Working the front desk means maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience from check-in to check-out and beyond. The Front Desk Night Audit will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required.

Responsibilities:

  • Register guests, issue room keys, provide information, process payment for stay, and ensure experience of a lifetime.
  • Assists other departments as needed, including housekeeping and maintenance
  • Handle confidential and guest information with the highest degree of integrity.
  • Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests.
  • Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.
  • Practices safe work habits in all types of duties and with all equipment.
  • Complies with all Resort policies, procedures, and standards of operation.
  • Embraces and promotes Vail Resorts Values.
  • Responsible for three onsite managed properties.
  • Safety oriented mindset
  • Ability to multi-task
  • Will assist in other departments, including maintenance and housekeeping to ensure guest satisfaction.

Requirements:

  • Ability to work over night shifts from 11PM-7AM – Required
  • IQware knowledge - Preferred
  • Punctual and professional appearance – Required
  • Basic Computer & Phone Skills – Required
  • Valid and clean NYS Driver’s License – Required

 

The budgeted range starts at $15/hour. Actual pay will be adjusted based on experience.

 

Benefits include: 

  • Free Ski passes for employees and dependents 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food, gear and mountain shuttles 
  • Medical, Dental, and Vision plans (full-time positions) 
  • 401(k) Retirement Plan 
  • Excellent training and professional development 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 360688