F&B Greeter (Epicurean) - Wilmot - Part Time - Seasonal - Wilmot, Wisconsin

Summary of Job: The Food & Beverage Epicurean is dedicated to ensuring an “Experience of a Lifetime” to guests and employees while providing quality food in all restaurants throughout the resort. 

• Provide highest level of guest service in a high-volume environment while encouraging other employees to provide the same experience.
• Is an outgoing greeter/host for Wilmot Mountain. This role will be the face for Food & Beverage to help with any questions or needs the guest might have.
• Maintain daily duties such as directing flow of guest traffic, cash handling, stocking, resort knowledge, and cleanliness.

JOB RESPONSIBILITIES:
 

• Engaging with customers to provide an epic guest experience.
• Help with directing flow of traffic on busy day within the Ski Hill Grill.
• Sampling out various items on menu to guests to entice them to buying.
• Ability to help push certain items such as Epic Mountain Burger, hot chocolate, etc.
• Learn excellent knowledge of resort.
• Will undergo basic kitchen training to help with knowledge of food items
• Execute daily operations by opening and/or closing procedures.
• Able to help with cashiering if necessary.
• Following proper cash-handling procedures, including making correct change, counting drawers, following proper end of day closing procedures.
• Stocking during slow periods and after high-volume business.
• Correctly entering in all food and beverage items for every transaction.
• Storing any receipts for voids and/or refunds and handing in at the end of every shift.
• Accommodating any guest needs or requests in a timely matter.
• Must make sure work area is clean and tidy always.
• Cleaning up drink area station or condiment station.
• Setting up condiment station and restocking once it becomes low.
• Ensuring drink station is properly stocked at all times.
• Help clearing tables if necessary.
• Periodic bathroom checks to ensure cleanliness.
• Adhere to all food safety and health department guidelines.
• Anticipate high-volume business throughout the shift.
• Participate in daily pre and post shift meetings with Shift Leads, Team Leads and/or Food & Beverage Director.
• Always follow proper food and safety standards.
• Consistently follow the guidelines and steps of the services cycle as outlined in the brand standards.
• Adhering to the proper work uniform always.
• Demonstrate the ability to communicate professionally to staff and guests.  Respond and engage with customer suggestions, complaints and recognition.
• Adhere to all policies, rules, regulations in both food service and alcohol management.
• Create and maintain a productive, safe work environment.
• Other duties as assigned.

JOB QUALIFICATIONS:

• One year or more of work experience in the restaurant industry.
• Professionalism and guest service skills, attention to detail and timeliness.
• Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required.
• Certified Slip Resistant shoes are required prior to starting work. Shoes must be provided by the employee – Required.
• Demonstrates communication with staff and guests; shows capability of teamwork amongst the other staff.
• Must have Food Handlers Certification for Wisconsin – Required.
• Must demonstrate ability to receive and give direction and act upon it.

CORE VALUES:  These are the values by which all Vail Resorts align for decision-making.

• Serve Others: Own It. Personalize It. Elevate It.

Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.

• Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome.

Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns.

• Drive Value: Grow profit through smart and innovative business practices.

Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.

• Do Good: Preserve our natural environment and contribute to the success of our local communities.

Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities.

• Be Safe: Be committed to the safety and wellness of our employees and Guests.

Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.

• Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit.
  Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.

PHYSICAL REQUIREMENTS:

• Weight Lifted – At least 50lbs
• Lifting Frequency – Frequent
• Standing Frequency – Frequent
• Walking Frequency – Frequent
• Reaching – Some of the time
• Stoop, Kneel, Crouch, Crawl – Some of the time