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Ticket Scanning Lead - Winter Seasonal

Date:  Jan 1, 2022

Gorham, NH, US

Company:  Wildcat Mountain
Shift Type:  Winter Seasonal 2021/2022

Wildcat, or endearingly known as the Kitty, is one of the best-known alpine skiing resorts in New England. Don’t miss your chance to join our team of outdoor enthusiasts who are dedicated to providing guests with epic adventures and unforgettable memories. www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Join us now and receive an end-of-season bonus of $2/hour for every hour worked!


The Ticket Scanning Lead will provide a high level of guest service while ensuring all guests are scanned and have the appropriate product to access Wildcat. Applicant will have ability to troubleshoot scanning equipment problems as needed, deal with guest pass problems in a professional manner, and have a vast knowledge of the resort and surrounding community. Must be a team player with good communication skills and be able to assist in the training of new employees. Must be willing to work outdoors in all weather conditions and possess intermediate ski/snowboard riding abilities or have the ability to learn. Must have flexible schedule and be available to work weekends and holidays.


Additional job responsibilities include (but are not limited to):

  • Must be able to maintain a positive attitude about working outside in adverse weather conditions for up to 8 hours
  • Responsible for the resolution of guest issues and assisting in service recovery
  • Scan and visually check each ticket/pass for validity
  • Assists in the training of employees to provide a high level of proactive guest service; coaches and mentors employees and enforces company and departmental policies including grooming and appearance, proper guest engagement, ensuring every guest is scanned, and other job performance aspects as applicable
  • Responsible for ensuring a clean, safe, and presentable work environment
  • Promotes and ensures safety in the participation and completion of all job duties
  • Troubleshoots and ensures the proper functionality of scanning equipment
  • Assists in the daily operation, including the opening and closing of all base area operations 
  • Manages ticket scanner breaks
  • Assists in building the lift mazes



  • At least 2 years of Guest Service Experience
  • At least 1 years of Leadership Experience (preferred)
  • Effective communication skills with both guests and staff
  • Team player and leader
  • Ability and willingness to perform demanding physical labor
  • Must be able to stand in all weather conditions for extended periods of time
  • Able to lift at least 55lbs
  • Assist with snow work when needed


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 343116

Nearest Major Market: New Hampshire