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Ski Check Agent - Full & Part Time - Winter Seasonal


Mercersburg, PA, US

Company:  Whitetail Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Whitetail Mountain Resort is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All Whitetail Mountain Resort employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!


Job Summary:

Responsible for creating a welcoming first impression to guests by providing timely delivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service.  Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing and maintaining the valet are and equipment racks. Demonstrate positive attitude in stressful situations.


Duties include but are not limited to:

  • Greet guests by name and appropriately engage in conversation
  • Work outdoors in adverse winter conditions
  • Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion
  • Receive, track, and transport members’ equipment at the start of each member’s stay, at the end of each day, or when members are done skiing/snowboarding
  • Locate ski/snowboard equipment and set out on appropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain
  • Keep valet area organized and clean at all times
  • Assist guests by answering questions promptly and courteously and following through on special requests
  • Place boots on dryers at the end of each day, then neatly store boots in members’ lockers the following morning
  • Coordinate equipment drop off and return with delivery companies
  • Return all rental equipment in a timely fashion
  • Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop
  • Assist in maintaining required inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking
  • Assist with phone calls and provides accurate information regarding amenities, services, and prices
  • Cover public valet and (inside) front desk when needed


Job Requirements:

  • High School diploma or equivalent - required
  • Some college experience - preferred
  • Prior guest service experience - required
  • Valid, active driver's license; can pass MRV check – required, if fulfilling a driving role
  • Microsoft Office (Word, Excel, PowerPoint) – preferred
  • English – required
  • Can clearly express self verbally, using correct grammar - required
  • Ability to work outside in adverse winter conditions - required
  • Ability to lift and transport 50 pounds - required
  • Must be able to work the whole season, to include scheduled weekends and holidays - required
  • Adherence to Presentation Policy - required
  • Demonstrates attention to detail – required


As one of Pennsylvania’s premier skiing locations, Whitetail Mountain has everything guests need to make epic memories. Join our team and experience the outdoors like never before. Your adventure starts now.  www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 225272

Nearest Major Market: Harrisburg