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Senior Manager, Mountain Operations

Date:  Apr 8, 2021

Mercersburg, PA, US

Company:  Whitetail Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Summary:

The Senior Manager of Mountain Operations will provide leadership, management and direction to the following mountain operations departments; Lift Operations, Lift Maintenance, Fleet Vehicle Maintenance, Grooming, Snowmaking, Security, Building & Facilities Maintenance, Custodial, and Ski Patrol. This position will help ensure the overall success of the mountain in terms of the following: safety performance, staff development, daily operations, project management and future resort planning and strategies that will drive the guest and employee experience.


Essential Job Responsibilities:

  • Oversee the management and administration of operations to produce an exceptional guest and employee experience.
  • Successfully recruit, hire, coach, motivate and develop a high-performing management team.  Ensure management team and subordinates are aligned with Vail Resorts goals, values and core competencies.  Develop leaders within the scope of this position’s responsibility to improve leadership within current roles and prepare them for increased responsibility/accountability.
  • Be a leader in the effort to improve safety within mountain and resort operations with the goal of reducing/eliminating worker and guest injury.  Coordinate closely with Health & Safety regarding the same. 
  • Lead the effort to reduce snowmobile use and fleet size to eliminate incidents surrounding snowmobile travel.
  • Accountable for mountain operations goals while contributing to overall resort, corporate goals and initiatives.
  • Create and oversee departmental budgets while tracking performance to expectations.
  • Create a positive work culture that has an unwavering commitment to providing an Experience of a Lifetime for each and every guest, constant improvement, and where every employee is proud to work for Whitetail and Vail Resorts.
  • Build strong, positive relationships with key managers outside the scope of direct reports.
  • Maintain an “expert level” status of mountain operations functions, being proactive with industry trends within Vail Resorts and within the industry as a whole. Bringing those trends forward for a possible fit for Whitetail Resort.
  • Actively participate in assigned best practice groups.
  • Lead departments with capital planning, implementation and project management.
  • Prioritize and adapt in a constantly changing business and environmental setting
  • Increase operational efficiency and effectiveness through ongoing communication and cooperation with mountain operations departments.
  • Ensure company and employee communications are provided on a regular basis.


Job Requirements:

  • Minimum 5 years experience in mountain operations
  • 5 years or more experience in a leadership role managing multiple departments
  • Valid driver’s license
  • Strong knowledge of desktop computer and applications – Microsoft office applications
  • Strong communication skills including verbal & written
  • Strong financial management, strong communication, leadership and team-building skills, advanced skiing/riding ability, must be able to work in extreme weather conditions (winter/summer)
  • Positive, solutions-oriented leadership
  • High school education or equivalent, some college preferred


As one of Pennsylvania’s premier skiing locations, Whitetail Mountain has everything guests need to make epic memories. Join our team and experience the outdoors like never before. Your adventure starts now.  www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 296748

Nearest Major Market: Harrisburg