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Senior Referral Specialist

Date:  Jun 22, 2022

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb!


Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19


Job Specifications: 

  • Housing: Not Available 
  • Shift & Schedule Availability: Full Time / Year Round


Job Summary:

The Referral Specialist is responsible for driving traffic and sales within specific geographic regions into Vail Resorts Retail/Rental stores and online ecommerce sites.  This role’s primary focus is to identify, secure, grow, and continually manage business development opportunities between VRR, hospitality, resort and community partners, as well as other VR lines of business to drive both walk-in and reservation sales.  The Referral Specialist will create meaningful connections through strong relationship management amongst our brands and our customers through strategic, targeted and personalized efforts.  This person must be a good communicator who is able to give and take feedback, collaborate with team members and community partners, and prioritize workflow.  He/she will be involved with many diverse projects and be responsible for delivering results on-time in a fast-paced environment.  Flexibility and a positive attitude are crucial as well as the ability to make data-informed decisions to drive the business.


Job Responsibilities:

  • Build, strengthen and create new relationships with lodging and other in-resort parties to grow retail and rental referral business through sales-orientated partnerships.
  • Effectively manage multiple stakeholder relationships to capture rental market share from competitors with a focus on driving walk-in and reservation activity.
  • Work with leadership to recognize opportunities, trends and develop new initiatives with the goal of driving incremental sales. 
  • Create a schedule of focused visits to new and/or potential partners to increase engagement or new acquisition opportunity.  Maintain cadence of strategic visits to key partners.
  • Check and confirm regular reporting to ensure correct commission structures and payments are executed.
  • Uploading of payroll commissions, manage manual commissions entered and that 3rd party commissions are processed and issued on time.
  • Strengthen program awareness with newsletters and various campaigns.
  • Prioritize and schedule visits to affiliates on prescribed and one-off bases as needed.
  • Maintain awareness and communication of competition and generate feedback for progress where necessary. 
  • Continue to promote and improve the reputation and development of the VR brand and referral program within market.
  • Inform and train participants on the referral program and process including affiliates and employees.
  • Aid in aligning the program to store systems, reporting, commission payouts and collateral orders while ensuring member satisfaction is not compromised.  
  • Assist with other stores and departments during busy periods where needed.
  • Fulfill administrative assignments for additional markets.
  • Organize special events with partners, vendors and employees ensuring they remain on time and within budget.
  • Other duties as assigned


Job Qualifications:

  • Bachelor’s Degree and/or equivalent experience, and a minimum of 1 years’ experience in marking and/or sales (retail and partnership marketing preferred)
  • Experience with Word Suite, advanced excel skills required
  • Strong communicator that is able to provide and receive feedback and a strong team player
  • Able to work in a fast past environment and prioritize changing objectives
  • High degree of organizational skills and attention to detail


Job Benefits: 

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

Requisition ID 432867