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Reservations Lead

Date:  Sep 22, 2022

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Join us to create your Experience of a Lifetime!


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Job Summary

Assuming a leadership role for reservations and administration at Whistler Heli-Skiing.


Top five reasons to work at Whistler Heli-Skiing:

  1. Have fun: Be a part of a small team in an often fast paced, high energy work environment. We sell the best product in Whistler!
  2. Flexibility: We’ll work with you to create a schedule that meets your needs, including options like: 4 or 5 day weeks
  3. Benefits: Full time status makes you eligible for a free season pass and have the opportunity for heli-skiing
  4. Growth: The opportunity to continuously expand your skills and knowledge through ongoing training and development.
  5. Networking: Work with employees from other departments and international clientele building relationships that will last a lifetime!


Job Specifications

  • Outlet:  Whistler Heli Skiing Office-Carleton Lodge
  • Starting Wage:  $22 / hour
  • Shift & Schedule Availability: Full Time


Job Responsibilities

  • You’re position will be based at our store/office in the Carleton Lodge
  • All responsibilities as outlined in the Reservation Host job description.
  • Taking Responsibility: Act on problems discovered; keeping up to date with processes and procedures and proactively communicate information to staff.
  • Provide Quality Service:  Ensure service is timely and consistent; adapting to business needs and providing business solutions. Ensure the highest quality service for our clients, agents, tour and travel companies.
  • Maintain a Positive Attitude:  Demonstrate a consistent can do attitude; supporting the core values of our company and supporting decisions made by the Managers. Be a good partner who will be compatible with and strengthen our current management group, store and operations staff.
  • Bring an entrepreneurial approach to the position and maintain a sales driven culture for our packages and retail.
  • Oversee punctual, professional and informative correspondence with our clients via phone, email and in person.
  • Ensure telephone, front desk, website and e-mail reservations are accurately maintained, processed and recorded.
  • Assist with new and returning staff on the job training. Providing coaching and feedback where necessary.
  • Coordinate inventory of available seats with Operations
  • Supervise the accurate transfer of reservation lists and customer profiles to grouping coordinators.
  • Be responsible for opening and closing of office, assisting with accurate guest check-in for both day of and future dated packages. Ensuring all check-ins are courteous, professional and complete.
  • Provide dispatch services on radio and support services for in field emergencies.
  • Assist with other projects as assigned by Management.
  • Other duties as assigned


Job Requirements

  • Excellent communication skills, written and verbal
  • High attention to detail
  • Previous WHS experience an asset
  • Second language an asset, specifically French, German, Spanish, Japanese
  • Good knowledge of POS systems, Word, Excel and Outlook is an asset
  • Broad experience in various aspects of customer service including front desk experience an asset
  • Keen to learn new skills, open-minded
  • Radio operator experience, an asset
  • Satisfactory criminal record check.
  • Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care
  • A team player with a positive, can-do attitude
  • A professional and responsible approach to problem solving, taking responsibility of discovered issues
  • Always show up on time, in uniform, and adhere to the grooming policy




Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 476949