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Rental Technician - Whistler Blackcomb - Full Time - Winter Seasonal

Date: Jan 2, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Start Date: November 2018

Position Status: Full Time (30-40 hours/week) Part Time (16-29 hours/week) Seasonal, Hourly. Seasonal positions can be differentiated from year round jobs as they have predefined start and end dates. These dates may vary due to seasonal business fluctuations.


Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove


Why you’ll love working in Retail/Rental:


  • Not a lot of experience? No big deal – we provide an extensive training program for all of the gear we rent!
  • Split shifts and evening shifts allow for more time on the hill!
  • Great team environment and team building activities
  • With many Rental locations, we have a great network of opportunity to move around.
  • Staff discounts on the latest gear, Food & Beverage Discounts & Season’s Pass.
  • Opportunity for personal leadership development and progression


Position Status: Full Time (30-40 hours/week)


Position Summary: A Rental Technician is responsible for outfitting all guests with rental equipment and explaining its safe use.  The ideal candidate is outgoing, fun, and great at building customer relationships. We aim to build diverse teams with a range of expertise and backgrounds.


What you’ll be doing:

  • Maintain a high level of customer service at all times.
  • Greet every guest that enters the Rental shop.
  • Ensure that the guests accurately complete rental forms.
  • Size the guests’ foot and find the appropriate fitting ski or snowboard boot for that guest.
  • Recommend ski or snowboard length and ensure the accurate setting of the bindings.
  • Choose a pair of poles for the guest.
  • Provide resort and mountain information for the guest.
  • Advise guests of runs suitable for their ability level.
  • Check all returned equipment for damage.
  • Maintain cleanliness of shop and proper storage of all equipment.
  • We are a company that works together and throughout the season; you may be required to assist other departments as needed.
  • Demonstrate our core values: Do Good, Drive Value, Be Safe, Serve Others, Do Right, and Have Fun.
  • Always show up on time, in uniform, and adhere to the grooming policy!



  • We expect all staff members to provide an exceptional mountain experience by being hospitable with our guests
  • Meet store goals for guest service standards as measured by the GX Survey results.



  • Strong customer service skills.
  • Must be approachable, dependable, and a responsible member of the team.
  • Must be able to deal with customers of various ages with animation, but also with patience.
  • Previous ski industry experience is an asset yet not required
  • Previous cash handling experience is an asset yet not required
  • BC Drivers License and Drivers Abstract an asset yet not required
  • Proof of clear criminal record check.


We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 164056