Share this Job

Referrals Program Manager

Date:  Jun 15, 2022

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb!


Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19


Job Specifications: 

  • Housing: Not Available 
  • Shift & Schedule Availability: Full Time / Year Round


Job Summary:

The Referral Manager is responsible for driving traffic and sales within Whistler Blackcomb Retail/Rental stores and online ecommerce sites.  This role’s primary focus is to identify, secure, grow, and continually manage business development opportunities between VRR, hospitality, resort and community partners, as well as other VR lines of business to drive both walk-in and reservation sales.  The Referral Manager will create meaningful connections through strong relationship management amongst our brands and our customers through strategic, targeted and personalized efforts all while leading their senior specialist.  This person must be a good communicator who is able to give and take feedback, collaborate with team members and community partners, and prioritize workflow.  He/she will be involved with many diverse projects and be responsible for delivering results on-time in a fast-paced environment.  Flexibility and a positive attitude are crucial as well as the ability to make data-informed decisions to drive the business.


Job Responsibilities:

  • Build, strengthen and create new relationships with lodging and other In-Resort parties to grow retail and rental referral business through sales-orientated partnerships.
  • Develop a strategic and proactive plan to grow revenue within the referral program
  • Be out front in managing issues and meeting needs of various stakeholders.
  • Effectively manage, lead and develop senior specialist
  • Build and maintain critical relationships and serve as the key communications resource for retail/rental with In-Resort partners and develop strategic messaging that supports the division’s goals.
  • Successfully manage multiple stakeholder relationships to capture rental market share from competitors with a focus on driving walk-in and reservation activity.
  • Work with leadership to recognize opportunities, trends and develop new initiatives with the goal of driving incremental sales. 
  • Create a schedule of focused visits to new and/or potential partners to increase engagement or new acquisition opportunity.  
  • Grow brand awareness for all Whistler Blackcomb Retail/Rental stores
  • Maintain strong working relationships across affiliate-base and lines of business
  • Check and confirm regular reporting to ensure correct commission structures and payments are executed.
  • Commission program management.
  • Strengthen program awareness with newsletters and various campaigns.
  • Prioritize and schedule visits to affiliates on prescribed and one-off bases as needed.
  • Maintain awareness and communication of competition and generate feedback for progress where necessary. 
  • Inform and train participants on the referral program and processes including affiliates and employees.
  • Aid in aligning the program to store systems, reporting, commission payouts and collateral orders while ensuring member satisfaction is not compromised.  
  • Assist with other stores and departments during busy periods where needed.
  • Fulfill administrative assignments for additional markets.
  • Organize special events with partners, vendors and employees ensuring they remain on time and within budget.


Job Qualifications:

  • Bachelor’s Degree and/or equivalent experience, and a minimum of 2 years’ experience in marketing and/or sales (retail and partnership marketing preferred)
  • Strong leadership and management skillset with a drive to develop talent 
  • Self-starter who can adapt to change and effectively navigate through ambiguity
  • Strong interpersonal and relationship-building skills, including ability to work with people from various cultures and areas of the business; builds and maintains highly effective working relationships internally and externally
  • Team player – strives for collective success  
  • Strong communicator that is able to provide and receive feedback and a strong team player
  • Experience with Microsoft Suite, advanced excel skills a plus
  • Able to work in a fast past environment and prioritize changing objectives
  • High degree of organizational skills and attention to detail


Job Benefits: 

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

Requisition ID 443646