Share this Job

Mountain Top Retail Store Manager - Full-Time - Year-Round

Date: May 14, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Start Date: Immediate

Term: Year Round, Full Time (40 hours/week), Salary.


Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove



  • Reports to Retail Area Manager


Why you’ll love working in Retail/Rental:

  • Great team environment
  • Staff perks and discounts
  • Opportunity for leadership development


As part of our retail network we have a number of stores located at the top of both Blackcomb and Whistler mountains. You'll be responsible for all three of these locations; Roundhouse Traders, Mountain Top Shop and Glacier Creek Shop (winter only) and as such will be required to travel between each location. Please note that to get to Glacier Creek Shop you will be required to complete a test to demonstrate your ability to travel by ski or snowboard for work purposes. 



  • To continually strive to exceed our Guest’s expectations with a focus on ensuring every guest has the experience of a lifetime.
  • Train staff to excel at delivering the ‘GUIDE’ sales and service philosophy.  This is a sales environment and add-on and upselling are expected from all retail staff.
  • Ensure that every guest issue or concern is owned and follow-up by you or a member of your team.
  • Hiring, onboarding and training new staff.
  • Building a weekly store schedule within budget guidelines that reflects upcoming business trends.
  • Responsible for staff adherence to policies, procedures and expectations. Executing performance management when appropriate.
  • Conduct regular staff meetings, ongoing training and product knowledge sessions.
  • Provide seasonal goals and daily targets for all staff. Be proactive in coaching bottom performers.
  • Recognize your team and top performers regularly throughout the season.  Responsible for planning and attending staff recognition events.
  • Perform scheduled staff performance reviews.
  • Actively create and promote a fun work environment.
  • Maintain store standards and visual merchandising.
  • Work with the store buyer by providing regular feedback on the store assortment and opportunities.
  • Participate in the planning and execution of in-store grassroots activations.
  • Accountable for all security issues involving cash, theft, liability and premises.
  • Ensure that all inventory maintenance procedures are followed in order to maintain store inventory integrity and achieve a year end shrink target.
  • Ensure fiscal responsibility and accountability for BU expense costs.
  • Ensuring 100% compliance in all risk management related areas, including guest and employee safety.
  • Scheduled to work on the floor for regular shifts every week (reg. min 32hrs a week).
  • Operate a computer P.O.S. system and all related procedures.
  • Ensuring that all pertinent reports are completed and communicated to your leadership team and Area Manager in a timely manner.
  • We are a company that works together and throughout the season you may be required to assist other departments as needed.



  • Demonstrate our core values: do good, drive value, be safe, serve others, do right, and have fun.
  • 2-3 years’ experience in sports apparel retail.
  • Ability to ski and or snowboard at an intermediate level.
  • Store leadership and supervisory experience an asset.
  • A strong knowledge of outdoor sports and recreation industries.
  • Experience balancing a store schedule and working with a fixed budget.
  • Excellent communication, organizational and administration abilities.
  • Self-motivated, guest oriented, and able to work under pressure.
  • Positive, energetic attitude towards guests and peers.
  • Required to complete a satisfactory criminal record check.


We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (