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Lift Operator Supervisor

Date:  Aug 3, 2022
Location: 

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

Job Summary

The Lift Operations Supervisor will assist in overseeing all aspects of the Lift Operations department: safety awareness, standards compliance, guest service and the daily coordinating of staff. This person will help develop and carry out company and department goals to the lift operations leadership group and staff. 

 

 Job Specifications:  

  • Housing: Currently Available  
  • Starting Wage:  Salaried
  • Shift & Schedule Availability:  Full Time 
    • Approximate Start Date: October 23rd, 2022
    • Must commit until April 30th, 2023 
  • Skill Level: Intermediate, Advanced  

 

Job Responsibilities: 

  • Overseeing the daily staffing assignments of all staff and coordinating with on mountain supervisors and Managers.
  • Setting an excellent example and striving to improve safety, service and job satisfaction
  • Assisting with the selection, training and development of staff
  • Conducting employee reviews and participating in employee recognition programs
  • Ensuring adherence to all operational and safety procedures, resulting in safe and efficient operation of the lift and other equipment (trucks, snowmobiles, etc.) and providing a safe environment for guests and staff
  • Establishing and maintaining all operational aspects of the lift including ramps, mazes, tools and signs.  Maintaining the highest house-keeping standards, ensuring a groomed, uncluttered, litter-free environment
  • Providing leadership, promoting team spirit and cooperative work ethics; providing the most outstanding examples of friendly, cooperative relationships with our guests, other staff and within the Lift Team, including the supervisor team.
  • Showing initiative in handling routine matters and quick, thoughtful judgment in emergency situations
  • Informs the Lift Operations Assistant Managers, Managers and Senior Manager of any unusual or unsafe situations not only in an assigned zone, but anywhere at Whistler Blackcomb
  • Prior to public operation of any lift, ensuring all safety and operational procedures are complete
  • Ensuring proper and complete documentation of lift logs, accident and maintenance forms
  • Attending and participating in all employee meetings
  • Always wearing a clean, complete uniform (with nametag) and maintain grooming standard as when hired
  • Assuming responsibility of a Lift Zone and Lift Team and providing leadership and coaching
  • At every opportunity, greeting every guest in a friendly manner, making eye contact whenever possible
  • Demonstrating our core values: Serve Others, Be Safe, Do Good, Do Right, Drive Value, Have Fun
  • Always show up on time, in uniform, and adhere to the grooming policy!

  

Job Qualifications:

Required:

  • Must be willing and able to start work as early as 5:30am
  • Must be a strong skier or snowboarder
  • Must have previous lift experience in a fast paced, high volume, year round mountain resort
  • Basic knowledge of mechanics used on lifts and be capable of troubleshooting on all lift equipment – particularly on a variety of gondolas and surface lifts
  • Excellent interpersonal and guest relations skills
  • Must satisfactorily complete the required lift exams

Preferred:

  • One + years of service at Whistler Blackcomb is an asset
  • One + year of experience in Gondola and Lift Operations is an asset
  • Experience leading a team of lift operations staff in a ski and boarding learning area is an asset
  • Ability to set the standard in the industry for efficient, safe operation – understanding of the Z98 requirements for operating lift operations in both winter and summer environments

 

 The budgeted range starts at $52,000.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 458528