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Lift Operations Supervisor

Date:  Sep 6, 2021

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb


The Lift Operations Supervisor will assist in overseeing all aspects of the Lift Operations department: safety awareness, standards compliance, guest service. This person will help develop and carry out company and department goals to the lift operations leadership group and staff. The Supervisor will establish and maintain close working relationships with all other Vail departments.


Job Responsibilities: 

  • Setting an excellent example and striving to improve safety, service and job satisfaction
  • Assisting with the selection, training and development of staff
  • Conducting employee reviews and participating in employee recognition programs
  • Ensuring adherence to all operational and safety procedures, resulting in safe and efficient operation of the lift and other equipment (trucks, snowmobiles, etc.) and providing a safe environment for guests and staff
  • Establishing and maintaining all operational aspects of the lift including ramps, mazes, tools and signs.  Maintaining the highest house-keeping standards, ensuring a groomed, uncluttered, litter-free environment
  • Providing leadership, promoting team spirit and cooperative work ethics; providing the most outstanding examples of friendly, cooperative relationships with our guests, other staff and within the Lift Team
  • Showing initiative in handling routine matters and quick, thoughtful judgment in emergency situations
  • Informs the Lift Operations Manager of any unusual or unsafe situations not only in an assigned zone, but anywhere at Whistler Blackcomb
  • Prior to public operation of any lift, ensuring all safety and operational procedures are complete
  • Ensuring lift host lift assignments on a daily basis
  • Ensuring proper and complete documentation of lift logs, accident and maintenance forms
  • Attending and participating in all employee meetings
  • Always wearing a clean, complete uniform (with nametag) and maintain grooming standard as when hired
  • Assuming responsibility of a Lift Zone and Lift Team and providing leadership and coaching
  • At every opportunity, greeting every guest in a friendly manner, making eye contact whenever possible
  • Demonstrating our core values: Serve Others, Be Safe, Do Good, Do Right, Drive Value, Have Fun
  • Always show up on time, in uniform, and adhere to the grooming policy!


Job Qualifications:


  • Must be a strong skier or snowboarder
  • Must have previous lift experience in a fast paced, high volume, year round mountain resort
  • Basic knowledge of mechanics used on lifts and be capable of troubleshooting on all lift equipment – particularly on a variety of gondolas in both winter and summer
  • Excellent interpersonal and guest relations skills
  • Must satisfactorily complete the required lift exams


  • One + years of service at Whistler Blackcomb is an asset
  • One + year of experience in Gondola operations is an asset
  • Experience leading a team of lift operations staff in a ski and boarding learning area is an asset
  • Ability to set the standard in the industry for efficient, safe operation – understanding of the Z98 requirements for operating lift operations in both winter and summer environments


Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 343053