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Lead Hand (Rendezvous Lodge) - Full-Time - Summer Seasonal

Date: Jul 5, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Based at the top of Blackcomb Mountain Rendezvous  latest menu includes a wok station dishing up customized southeast Asian noodle and rice bowls; a fresh Mexican counter with burritos, tacos and salads; a burger bar using only fresh, naturally raised, hormone and antibiotic-free beef; and a new and improved espresso bar.

This summer (June-September) we're looking for a Lead Hand to join the team.


What you'll be doing:

  • Striving to exceed our Guests' expectations and to create memories for guests and staff as the best mountain experience again and again
  • Act in MOD capacity on Assistant Manager’s days off.
  • Assist with all inventory controls.
  • Be accountable for all cash control procedures.
  • Assist with employee training, development and communication.
  • Provide quality control on all products and services.
  • Assist with scheduling and labour controls.
  • Promote a fair, harmonious, work environment.
  • Assisting with preparation for catering and special events.
  • Ensuring fair and consistent disciplinary action when necessary.
  • Ensuring a safe work environment.
  • Maintaining a high standard of service and presentation at all times.
  • Being knowledgeable about all menu items; including daily specials.
  • Ensuring the accurate ringing in of all sales and preparing an accurate cash-out at the end of the day.
  • We are a company that works together and throughout the season you may be required to assist other departments as needed.


Additional Notes:

  • Demonstrating our Core Values; Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun.
  • Always show up on time, in uniform, and adhere to the grooming policy!
  • Strives to exceed expectations in all facets of work.


What we need from you:

  • Strong customer interaction skills.
  • Cash handling experience.
  • Administrative experience.
  • Excellent communication and interpersonal skills.
  • Food Safe Certificate.
  • Serving it Right Certificate
  • Satisfactory criminal record check
  • Previous reception work is an asset
  • 2 years’ experience working in a full service restaurant

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 168082