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Infrastructure Analyst, Whistler Blackcomb

Date:  Jul 7, 2021

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb


Job summary:

The Infrastructure Analyst is responsible for maintaining all parts of local resort network infrastructure, systems and plant. Responsibilities include:

  • Support and administer local network – connecting mountain and valley / village locations via fiber, wireless and wired connections using
  • Cisco network equipment
  • Aruba wireless infrastructure (controllers and access points)
  • Support and administer Firewall and VPN solution

– Checkpoint and Cloudgenix hardware

  • Support & administer local Phone system

– including endpoints

  • Support and administer server infrastructure
  • local physical and virtual servers
  • Support RFID lift access hardware
  • various technology depending on location
  • Network security
  • secure local network and infrastructure using NAC
  • Monitor and troubleshoot all network systems
  • recommend improvements where applicable.
  • Project and contract management
  • Procurement, Budgeting, Asset Lifecycle Management


  • Demonstrated network administration competency
  • Demonstrated systems administration competency
  • Cisco CCNA qualification and/or Microsoft certification an asset
  • Cabling and outdoor work is required
  • Ability to work in a fast-paced environment
  • Excellent communication, presentation, and business writing skills.
  • Strong organization and time management skills.
  • Customer focused, self-motivated and results orientated.


Demonstrate VR Core Values

Be Safe:

  • Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
  • Adhere to company safety policies and procedures.
  • Engage in company trainings and initiatives to support safety.

Serve others:

  • Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
  • Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
  • Share job knowledge with fellow IT team members.
  • Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.

Drive Value:

  • Create and maintain accurate documentation and SOPs,as assigned.
  • Strive for continual improvement and growth by actively participating in company and IT-specific training.
  • Suggest and implement new ideas and tactics for improving user support and the guest experience.
  • Develop working knowledge of Vail Resorts IT organizational structure and processes
  • Assist with procurement.

Do Right:

  • Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
  • Perform tasks with integrity by always doing the right thing.

Do Good:

  • Engage and support the community—contribute to its success.
  • Promote all company values.

Be Inclusive:

  • Welcome and engage with all guests and coworkers.
  • Support and engage in the company’s diversity, equity and inclusion efforts.

Have Fun:

  • Maintain a positive attitude with all aspects of the job.
  • Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 317607