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Employee Experience Senior Coordinator - $17.85

Date:  Jun 21, 2022

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Volunteer Opportunities with Whistler Blackcomb!


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. 


As a leader of the Whistler Blackcomb Employee Experience team, you will assist in delivering and improving employee services to ensure that our employees are provided with the basic services they require to build a great experience.  Your organizational skills and outgoing approach will serve you well as you meet the needs of our employees.


Job Specifications: 

  • Starting Wage: $17.85 per hour 
  •  Effective October 2022 minimum wage will be increased to $20 per hour.
  • Shift & Schedule Availability: Full Time 


What you will be doing:

  • Overseeing and executing the Onboarding of all new and returning Whistler Blackcomb employees and updating their personal documentation and passes into the hiring system.
  • Training Employee Service representative employees (beginning, and throughout employment).
  • Opening and closing procedures – maintaining security measures at all times. Making sure the team are also following the correct procedures, and following up if required.
  • Coordinate all aspects of employee uniforms: distribution, collection, cleaning & repairs reporting, documentation of issued/ returned/ repaired or outstanding items, receive and inventory uniform deliveries accurately and restock as required.
  • Maintain proper cataloguing of inventory as uniforms are damaged and destroyed. Year-end account of ALL uniforms; maintain and update the uniform system to reflect uniform changes departmentally.
  • Note any building work orders for repairs & maintenance and follow up with the appropriate department or pass on to the supervisor to look into immediately.
  • Seasonal ramp-up and ramp-down: issuance of uniform, name tags, etc. ensuring a smooth on-boarding process.
  • Training: aid with the hiring process, train, monitor and coach staff. This will continue throughout the season, making sure staff are adhering to polices and processes.
  • Maintain and update the training manual and SOP’s, with the assistance of the team.
  • Supervise and provide leadership to the department whilst with and in the absence of the Supervisor.
  • Familiarize yourself with the variety of computer software that is utilized by Vail Resorts – RPOS, People Soft.
  • Answer employee inquiries, questions and complaints in person, by phone and email and provide exceptional service and follow-up.


  • Demonstrate our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe, Be Inclusive & Have fun.
  • Passion for our business, working with and assisting people.
  • Excellent interpersonal skills, highly organized with strong ability to meet deadlines.
  • Extraordinary attention to detail.
  • 2 years previous experience in a fast paced, face to face, customer service environment.
  • Writing efficiency and computer experience with Microsoft Office (word, outlook and excel).
  • Knowledge of Whistler Blackcomb and the Whistler community preferred.
  • Strong administrative skills – knowledge of HR systems and Guest Connect is an asset.
  • Proof of clear criminal record check.

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 437988