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Asst Mgr: Retail Rental Store-WB


Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove



Retail Rental – Assistant Store Manager


Our Mission statement is the very essence of why we’re here – a compelling statement that defines our reason to be here each day…


“Be the best at outfitting guests with the gear and confidence to discover experiences of a lifetime.”


Position Status: Full Time, Seasonal/Year Round, Salary. Level 25, reports to Store Manager.


Why you’ll love working in Retail/Rental:

  • Great team environment
  • Staff perks and discounts
  • Opportunity for leadership development




Job Responsibilites: 

  • To continually strive to exceed our Guest’s expectations with a focus on ensuring every guest has the experience of a lifetime.
  • Hiring, onboarding and training new staff.
  • Train staff to excel at delivering the ‘GUIDE’ sales and service philosophy.  This is a sales environment and add-on and upselling are expected from all retail staff.
  • Ensure that every guest issue or concern is owned and follow-up by you or a member of your team.
  • Building a weekly store schedule within budget guidelines that reflects upcoming business trends.
  • Responsible for staff adherence to policies, procedures and expectations.
  • Executing performance management when appropriate.
  • Maintain rental inventory and guest service standards.
  • Maintain effective ski valet operations.
  • Conduct regular staff meetings, ongoing training and product knowledge sessions.
  • Provide seasonal goals and daily targets for all staff. Be proactive in coaching bottom performers.
  • Recognize your team and top performers regularly throughout the season. 
  • Responsible for planning and attending staff recognition events.
  • Perform scheduled staff performance reviews.
  • Actively create and promote a fun work environment.
  • Maintain store standards and visual merchandising.
  • Participate in the planning and execution of in-store grassroots activations.
  • Accountable for all security issues involving cash, theft, liability and premises.
  • Ensure that all inventory maintenance procedures are followed in order to maintain store inventory integrity and achieve a year end shrink target.
  • Ensuring 100% compliance in all risk management related areas, including guest and employee safety.
  • Scheduled to work on the floor for regular shifts every week.
  • Operate a computer P.O.S. system and all related procedures.
  • We are a company that works together and throughout the season you may be required to assist other departments as needed.



Job Qualifications:

  • Demonstrate our core values: do good, drive value, be safe, serve others, do right, and have fun.
  • A passion for outdoor recreation.
  • 2 years’ experience in snow sports retail or rentals.  
  • Retail or rental store leadership and supervisory experience an asset.
  • Excellent communication, organizational and administration abilities.
  • Self-motivated, guest oriented, and able to work under pressure.
  • Positive, energetic attitude towards guests and peers.
  • Required to complete a satisfactory criminal record check.



We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 235226