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Assistant F&B Manager

Date:  Jun 19, 2022
Location: 

Whistler, BC, Canada

Company:  Whistler Blackcomb
Shift Type: 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! www.vailresortscareers.com/whistlerblackcomb

 

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19

 

Job Specifications: 

  • Housing: Currently Available 
  • Outlet: Garibaldi Lift Co. Bar & Grill
  • Shift & Schedule Availability: Full Time / Year Round

 

Job Summary:

This person is responsible for providing the experience of a lifetime in all facets of their work. They are responsible for managing the daily front of house operations of the facility. They will be reporting to the General Manager of the GLC and will oversee up to 130 employees.  

The GLC is located at the base of Whistler and Blackcomb Mountains in the heart of Whistler Village and is known as one of the premiere Après ski bars in the world. The GLC is open 11 months per year, and is a liquor primary licensed establishment for 214 guests interior and 458 exterior. It is open for Lunch, Après-Ski, Dinner and Late Night operations.  

 

Job Responsibilities:

  • Provide hands-on leadership and direction to a wide variety of positions.
  • Manage daily and weekly labour costs and ensure pro-active decisions are made in order to achieve expectations on daily and weekly targets.
  • Influence and understand COS issues and be able to offer solutions to these issues. 
  • Assist in the talent development, succession, performance evaluation, performance management, and on-going performance feedback for employees.
  • Manage ordering and inventory par levels
  • Manage bi-monthly Liquor Wine and Beer pouring efficiency metrics
  • Responsible for accurate and accountable cash handling procedures daily.
  • Assistance with preparation for catering and special events
  • Carry out business initiatives in their business as directed by F&B divisional leadership.
  • Deliver on expectations of Safety and Food Safety plans and initiatives that deliver at the high standard that reflects the values of Vail Resorts and as required by law/regulation.
  • This person is a steward of the environment and takes ownership of WB and Vail Resorts Zero Waste initiatives providing company-wide leadership for the network.
  • Delivers guest service that reflects industry leading standards for the international restaurant industry and reflect the high expectations of Vail Resorts guests.
  • Supports and delivers partner and strategic alliance relationships in their business
  • Acts on Customer Satisfaction Metrics (Mystery Shopper and GX) to evaluate and optimize Net Promoter results against established targets, and understands results and re-enforces consistent standards and to reflect best practices company-wide. 
  • Recognizes, captures, enhances and carries the collective energy that exists in their business unit around operations and or ideas from the planning stage to the execution stage and recognizes staff on the spot for exemplifying this behaviour and is empathetic to their personal needs.
  • Views all aspects of their business unit through the eyes of a guest and deals with cleanliness that contravenes basic standards.  Is unable to walk by garbage, unsightly areas, and uniforms or objects without providing or arranging immediate needed attention.  Coaches others around to do the same. 
  • Assumes ownership of their business unit’s equipment as if it were their own.
  • Strict compliance to Food Safe and HACCP regulations is a non-negotiable.

 

Leadership Key Success Factors:

  • Committed to their F&B Team to deliver on our mission – The Experience of a Lifetime while demonstrating and coaching our Core Values, and Core Competencies.
  • Understands his/her individual strengths and recognizes areas in which further professional development is needed.
  • Helps employees understand their role in achieving our business strategy.
  • Lives the Vail Resorts values and inspires others to do the same.
  • Develops employees to support the organization’s short and  long-term business strategies
  • Makes tough decisions at the right time.
  • This person develops and shares a sharp understanding of competitive intelligence; and deploys a competitive strategy that enables the resort to dominate its market.

 

Management Key Success Factors:

  • Take on new responsibilities in an evolving leadership and business environment.
  • Seeks to generate revenue opportunities by creating new, and enhancing current businesses.     
  • This person has their finger on the pulse of employee morale.
  • Knows how to maximize the current experience and incessantly seek out the experience of a lifetime for our employees and guests.
  • Makes personal and professional growth possible for all employees.       
  • Instills pride in the team and encourages members to feel proud about their accomplishments.
  • Understands and leverages experience and service benchmarks in the leisure/hospitality industry.

 

Job Qualifications:

  • 1-3 years high volume Bar / Restaurant Managerial experience
  • Event promotion, production and management experience
  • 1-3 years supervising staff.
  • Post secondary education in Hospitality or Business management or related field an asset
  • Food Safe Level 2.
  • Must have B.C. Serving it Right http://www.servingitright.com/index.html
  • Previous experience or personal interest in ski/snowboard culture.
  • Employment in this position is conditional upon the satisfactory completion of Background and/or criminal record checks.

 

Job Benefits: 

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime” Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

Requisition ID 432529