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Vail Ticket and Pass Sales Agent - Summer Seasonal - Part Time - Vail Mountain

Date: Apr 19, 2019

Location: Vail, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




The ticket and pass sales agents facilitate sales for activity passes, lift tickets, guided tours, and season passes.  The ticket pass sales agent delivers outstanding customer service and provides quality information regarding all Vail products and services to ensure a world class experience for our guests.


Additional responsibilities will include, but are not limited to:

  • Communicate professionally with internal and external guests both in-person and over the phone.
  • Daily use of point-of-sale computer, data base access and informational systems.
  • Supply administrative and phone support for your office location.
  • Produce and redeem wholesale, travel agent and advance purchased lift tickets and activity passes.
  • Resolve guest product/ticket issues and perform refunds under guidance of management.
  • Responsible for maintaining well-stocked and clean sales area and lobby. 
  • Reconcile cash and receipts at end of shift.
  • Maintain professional appearance and attendance record that reflects the Vail Resorts Standards.
  • Scan all lift access and activity products.
  • Sales of season passes, inventoried products, non-inventoried products, and sales of our private lesson biking, hiking and other tours.
  • Utilize all modules of our point of sale system including: advanced sales, private lessons, and access products.
  • Sale and redemption of Canopy tours, Mountain Tours, and Zip Line Tours.
  • Greet all guests and answer all guests’ questions.
  • Answering phones in our Mountain Call Center as needed
  • Support team efforts in capturing/tracking line wait data in location and utilize to improve location's GX scores.
  • Are you interested in internship credits with this role?  Internship opportunities are available.


Minimum Qualifications:

  • High school graduate or equivalent - required.
  • Fluent in all aspects of English - required.
  • Strong computer skills - required.
  • Previous point-of-sale computer experience - preferred.
  • Prefer good organizational skills and strong background in cash handling - preferred.
  • Previous customer service experience - preferred.
  • Accounting background, phone reservations experience and conversational Spanish - preferred.
  • Ability to commit to entire season, including weekends and holidays - required.


Benefits include:

  • Free Bike Haul Season Pass for employees and dependents
  • Discount activities passes for friends and family
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf in the summer
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan

    Excellent training and professional development

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 165412

Nearest Major Market: Denver

Job Segment: Intern, Entry Level