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Tm Ld: Front Desk- Arrabelle

Date: Jul 19, 2019

Location: Vail, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak

Summary: The Front Office Supervisor provides guidance and leadership to the Guest Service Assistants ensuring consistent quality customer service is delivered.  The Front Desk Supervisor will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and SOP's. This position will assign and instruct Guest Service Assistants in details of work, observe performance and encourage adherance to standard procedures.

 

Essential Job Functions:

  • Welcome guests in a warm, friendly, prompt and professional manner.
  • Oversee the registering of guests, issuing of room keys, providing information on hotel services and room location, and processing payments for stay and all guest room move request according to The Arrabelle's Operating standards.
  • Answer phones in a prompt and courteous manner with a pleasant, energetic voice
  • Plan and implement upgrade strategy for all next-day arrivals.
  • Utilize all guest profiles and names, and provide preferences accordingly.
  • Follow and monitor proper cash handling procedures outlined in the bank contract and training manual.
  • Distribute mail/messages/faxes following SOP
  • Perform the daily tasks according to the RockResort Standards, and those set forth by the Manager on duty. 
  • Maintain a high level of professional apperance, demeanor and ethics in dealing both with guests, co-workers and subordinates.  
  • Act as the Manager on Duty when necessary and carry out the duties required of a manager.
  • Assisting the Manager on Duty with guest issues and requests. 
  • Assist with training new and existing front desk agents on the check in and check out procedures adhering to standards and ensuring quality service.
  • Supervise the day to day front desk operations including the check in and check out procedures; ensuring rooms have been checked out and that guest's bills are correct.
  • Anticipate guests' needs, respond promptly and acknowledge all guests passing by.
  • Conduct site tours of the hotels guest rooms and general areas as needed.
  • Handles confidential information, including guest records, with a high degree of integrity.
  • Participation in training classes set up by The Arrabelle, Rock Resort and Vail Resort.   
  • Complies with all Resort policies, procedures and standards of operation.
  • Ensures the department leads the charge in regard to recycling efforts and environmental initatives. 
  • Ensures that the Front Desk is kept tidy and clean at all times
  • Assist all other departments as needed to ensure a smooth operation
  • Assists the Shift Manager with the daily room assignments
  • Communicates all received Feed Back to the appropriate Managers and updates the Guest History
  • Other Duties as assigned

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com


Nearest Major Market: Denver